Valenti's Italian Restaurant — Restaurant in Vass

We have been going to the Vass location for 15 years and the food, proportions, cost, and service have gone down hill on a scale that is beyond disappointing and I am sad to say we will no longer be going back. We understood during COVID costs would go up, but when everyone else’s costs started to go down, Valenti’s just kept soaring. The wait staff use to be warm, welcoming, friendly, and capable but now they seem irritated to be dealing with you. We have had so many bad experiences over the last few years it’s become too much to ignore. Common issues seem to be cold food, tiny proportions that look like kids meals, and rude waitstaff. Tonight we came in one hour and ten minutes before closing with a large party of 9. My husband was so taken aback by the hostess’s look of horror that he asked if she was sure it was okay for us to be seated which she responded “no it’s okay”. We awkwardly sat down with the entire staff staring at us like we were jerks. It was clear they had already cleaned the restaurant and kitchen and were ready to go home. I have worked my entire life, served in the military, and cannot understand the sentiment of employees thinking the job is over hours before a business closes. We ordered appetizers, entrees and planned on ordering desserts. Desserts for a party of 9 at the rates they are charging is a lot of revenue. The waitress never told us the kitchen was closing or offered us dessert. Finally we ask to order and she tells us the kitchen is already closed. Of course the children which we had promised lava cakes to if they ate their meals were upset. Loyal customers of 15 years and there is no loyalty in return. No more familiar faces, I don’t even know who the manager or owner is anymore. When we first started going a manager use to come and check on the table, staff would go above and beyond to make customers happy, proportions were large, food was always fresh and hot. Now it’s just become another Olive Garden with over priced sub par food and service. Cold rolls, bland sauces, and low quality meat. Very very sad to see but I guess we will be taking our business to Vito’s who appreciates their customers and has kept the local...

I absolutely love the food here. I am not here to trash them. I went yesterday and brought a friend. It was my 3rd time there. My first time I had someone bring me.Last week I brought a friend and yesterday I brought another friend. The first time the service and food was amazing. Last week there was only 1 server on a Thursday and it was busy. We ordered apps, lunch and dessert. My friend ordered a Bloody Mary which came out just in a glass. No celery, olives, lime etc and not shaken and the vodka was sitting on top. Then yesterday I was going to order crab dip but the server recommended fried ravioli because they were quick. We ordered them but she took a long time to get them to the table and were only slightly warm when we got them. Then we got soup and had to send back because it was cold. Then we got tour of Italy and when we got that it was cold but the plate was burning hot which meant it sat under heat lamp. The server microwaved for us. Then my drink which was an absolute on the rocks (3 oz/double shot) with a splash of cranberry and when I got the bill they charged me $16 per drink. So it was $32 for 2 drinks. I did mention it and the server who spoke to the owner But he said that’s normal which I’ve ordered the same thing the 3 times I’ve been there and each time a different price. On the bill it said 4 drinks when I only had 2. I love the food here and I have been bringing people here but I thought it was outrageous to charge more for an absolute on the rocks which is 3 oz or 2 shots of vodka then it is to buy a martini which is more liquor. It like I said I’m not here to bash them because the food is incredible but as a server myself and being in restaurant business for 35 years this was not acceptable and should have been addressed...

I’ve never been one to write a google review, but people need to be aware of what they are paying for. For one, that almost $3 coke product you’re buying apparently isn’t even coke. Ive dined here multiple times, and each time the soda taste different. I was told by my server after inquiring that they are marketing coke products, but use off brand syrups to save money. You mean to telll me that there’re charging for coke but giving customers off brand soda? Pretty sure coke wouldn’t work with them anyone if they knew this. They penny pinch everywhere else, they really have to sell off brand soda too? CHECK YOUR RECEIPTS. Last time I ate here, I got Togo. When getting Togo orders, you’re charged a “Togo surcharge” for the “packing materials”. WHAT? After seeing this, my family decided it was cheaper to dine in, but after this last experience, I will not return. I’ve gave this place multiple chances, but from a business standpoint, they are robbing customers blind. I asked my server why she didn’t say anything to management about these issues, and her response was “I just work here” and laughed… typical. Just pay attention to your receipts and up charges if you do decide to dine here and you might want to ask your server if they coke product you ordered is “real” Coke that day. If they’re cheating out on soda, god knows what else they’re marketing that is false.

Edit to add: Our entire meal, we constantly heard yelling (with profanity) coming from the kitchen and undesirable conversations going on between waitstaff in the restaurant which were extremely loud and disappointing since we had our children with us. We shouldn’t be afraid of the things our children will hear while in a...