Surf Club Ocean Grille — Restaurant in Virginia Beach

Ordered a bucket margarita ,a burger, a crabcake sandwich, and a Mr. Pibb. The bucket beverage was horrible tasting, it was the mixer. While waiting for the food the bartender informs is they are out of mixer so it was improvised. Didnt ask us if we wanted anything else instead they just tossed some limes and lemons in some other beverage to mix the tequila with. Then the food arrived, burger looked good and was enjoyed by other member of my table. But the crabcake sandwich, yikes!! Mashed it to fill the bun and was greeted by a large black hair, it was inside the cake. Inform the server and she asks me if I want another sandwich, I replied just a crabcake no bread. Ok no problem and walks away to the kitchen. She never removed the carb cake with the hair from the table. Brought out the new cake and still didn’t remove the plate with tainted crabcake, just dropped and go. I eventually covered it with a white napkin as it was dead before it left the kitchen, good thing I mashed it. No discount on the tab for the no mixer and bad tasting bucket, nor for the chefs hair in the crabcake. (Pictured below) Only thing you could take away was a meal with a...

Terrible customer service here. Went to meet friends there at Sunday happy hour outside. Stood on the deck there for 20 minutes waiting for a table to open up. As a couple was leaving I asked a passing waitress if I could take the table. She said, "Absolutely, its first come first serve." I sat down and waited for another 10 minutes for someone to come over and clean off the table and take my drink order. Finally, I asked another waitress if I could put an order in. She said to hold on, then came back and told me that there was a wait list for the outside tables inside the restaurant. I told her the other waitress said it was first come first serve, she copped an attitude and stormed off. About 5 minutes later an older guy with an assistant manager tag came over and told me the table was reserved. Told him that was absolute BS and I wasn't interested in staying, he could have the table. What a joke of a manager. Real shame too, as they have a nice spot back there, but since Gus' left years ago they can never seem to find someone to properly manage this place. Don't waste your time or...

We had a decent experience at Surf Club Ocean Grill, but a few things held it back from being great. I ordered the catch of the day tacos, which happened to be cobra. The flavor of the fish was actually quite good, but the portion was really disappointing—it only filled about half the tortilla lengthwise, which made the dish feel a bit underwhelming overall.

The drinks were okay—not bad, but nothing particularly memorable. We also tried the wings, which were actually pretty good, with a nice flavor and decent crisp. The cheese curds were just okay—good enough, but lacking the pop you hope for from a shareable appetizer.

The highlight of the experience was the friendly staff. Everyone we interacted with was kind and attentive, which definitely helped improve the overall visit.

In summary, it wasn’t a bad meal, but not something I’d go out of my way to return for. There’s definitely potential, but the food portions and consistency could use some...