Arby's — Restaurant in Virginia

Don't waste your time or money with this place! I have been to a bunch of Arby's in my life, and this one used to be one of the best, but this one was absolutely junk!! They have 2 signs hanging in their windows..The one that you see as you first pull in says, "Due to staffing shortage, we are closed." As you drive past the doors, the other sign says, "Drive-thru only." Well, with 4 cars in the drive-thru, I figured I'd take my chances. 10 minutes later, it was finally my turn. The girl at the speaker was incredibly rude with a greeting of, "What do you want?" No hi, no welcome. I started to place my order with a request for the orange cream milkshake. Before I could even finish my sentence, she interrupted me with a rather blunt, "Our shake machines aren't working." So far so bad. Then I proceeded to potato cakes. Another rude interruption of, "We don't sell those anymore." Great. 2 for 2. Let's try something simple. Original beef and cheddar. Ok. I had a QR code for an original roast beef sandwich which I got for setting up an email account, so I told Ms Snotty that I had that to which she answered, "What size?" Ummm..I didn't know the original roast beef had more than 1 size! I just said to give me whatever size was free! Oh, boyfriend wanted a salad so I tacked that on too. When I got to the register, some guy, maybe the manager? said $14.82. Really?!?! For a sandwich and a salad?!?! Before I ever gave him a penny, I made extra sure I showed him the QR code. Then I paid. I had to ask for horsey sauce and BBQ sauce. He was going to give me 2, but I told him I needed at least 4 per sandwich. No shakes, no potato cakes, and no manners!! The food was sub-par, and it most definitely was not worth the trip!! Wish I hadn't wasted my...

Been going to this Arby’s for year and have developed great relationships with all of the employees like Debbie(which is now retired), Lisa, Katie, and Lauren all of which have treated me like gold. Recently I have seen a new manager (short, black hair and tattoos on her forearms) which I have yet to catch her name. Both time I have been helped by this manager I have witnessed a horrible service and seen my food almost thrown in my direction. The reason I am writing this below average review is because of her. Today I saw her get short and reprimand Lisa for a simple and common mistakes. For a manager to make a show like she did to one of her employees leaves a horrible taste in my mouth. As a manager myself I see no need to reprimand employees in front of paying and well known customers. Bad attitudes and lack of good service will cause me and my fellow employees to no longer receive service from this location. The attitude can be felt thru out the store but can also be recognized by fellow guests. Please fix this problem before it gets worse then it already is.

Thank...

This review is only for today Sunday at 4pm April 2 for the location on Jefferson Davis. They've always been a pretty decent spot and never had issues in the past. However today was different. Sign was posted that the dining room was closed due to staff shortage. However, were letting ppl in through one of the entrances and already had ppl dining (about 5 families) so i proceeded to walk toward the opposite door thinking maybe this sign wasn't taken down from earlier. But I was wrong and had one of the employees act like a jerk and assert an attitude by pointing to the sign like I was blind, so I took the over-the- top hint that I was not going to be let in after just letting in 2 other customers...so I proceed to drive thru. Now they inform me they are out of Rotisserie completely for the day. I'm not sure I wanna come back. Don't wanna be insulted again or waste my time if you're gonna have inventory...