Baskin-Robbins — Restaurant in Virginia

The reason I awarded this Baskin-Robbins store a 5-star rating is the context in which the experience occurred. Two nights prior, at approximately 7:30 p.m., I contacted the store regarding an edible photo cake. I inquired about the availability of pickup at a specific time. However, the online ordering system only permitted me to select a pickup time of 48 hours later and no earlier. The employee on the phone at the time informed me that photo cakes can be delivered to the store and prepared for pickup from noon.

On the day of pickup, the cake was indeed available at 2:00 p.m., as predicted by the employee over the phone two nights prior. The cake was prepared as instructed and arrived in excellent condition. Therefore, the employee’s information was accurate. The pickup process was straightforward and...

I had to give at least 1 star but I wish I could have given this Baskin Robbins a big fat zero. Everytime I go there they are out of something whether it be hot chocolate, whip cream, cherries etc. Some of the staff is great but some act like they don't have enough strength to scoop out the ice cream. When that happens your not given your proper amount to be scooped resulting in a smaller scoop. Today I went there and the young man wasn't even wearing gloves while scooping ice cream. I had to ask " aren't you suppose to be wearing gloves" smh. I won't even repeat his answer. I could go to another Baskin Robbins but this one is in my neighborhood I guess that's why I continue to go there. What a...

I agree with other reviews. I have lived in Stephens City now for 2 years. We love Baskin Robbins. This location is almost always out of stock. Took my Daughter yesterday for our yearly icee cream after the first day of school. What a let down. No vanilla no choclate not even any good alternatives. Lucky to have had 6 to choose from. So much for 31 flavors. Not sure why they don't stock this store. I would hate to see it close but they don't have much...