Papa Johns Pizza — Restaurant in Virginia

Although we love the taste of Papa John's pizza and frequent often, we are done with Stephens city location. We have paid for too many wrong pizzas and never once complained just swapped the tops between family members. They always get it wrong on half pizza no mushroom on the OTHER half add banana pepper. We would always get it banana pepper on the same side with no mushrooms... nope wrong. Only once did they get it right. This time not only did the girl lie and say our pizza was in the oven but of course it was wrong same thing banana pepper on the same side with no mushroom but they missed putting pepperoni on the pizza. (One of the main ingredients!!!) We got I'm sorry, no, can I get a manager for you?nothing! I think she attempted to offer to remake the pizza but my husband cut her off. We waited long enough. Both of us had hard day of work (10+ hours and no break) we were hungry!!! He had waited 30 minutes after he was told it was already in the oven then he saw the same girl make our pizza. Why the lie? Why not just say we are a little behind and be truthful? He could go do other things instead of waiting 30 minutes for his pizza in which he was understanding it was coming out of the oven any minute. He realized she started making it once the same pizza that he watched her make and put in the oven, she then boxed and handed to him. This is the one time we complained only to get an I'm sorry. Maybe we should have complained everytime. Idk! It will be a long time...

Called ordered food, arrived they gave my food to god knows who, waited for another pizza they gave me the wrong one, contacted the location and employee tells me “ he didn’t have proof I ordered this” so thats like calling me a lier. Returned said pizza and requested the food I ordered now for the second time and I and informed that I have an attitude and I can’t get service. Well you weren’t providing adequate service to begin with so what am I missing out on ? I’d rather eat dirt then ever take my time and money to an establishment that makes accusations and cannot admit fault. I will never order from the Stevens city location again but now just to make a point I’ll never eat any papa John’s pizza ever. To say” I don’t have proof your ordered this “ when you took my order told me you gave it to a driver when it was for pic up and gave me the wrong pizza at the end of it all is like saying I am lying. Why would I be less then honest about food I am trying to order I have no need too. Place is a joke and I feel sorry for who ever owns this franchise as the employees are running it...

My delivery driver decided not to deliver my pizza tonight. Just put it on my tenants grill, and then drove off without letting me know it had been delivered. I had asked them to deliver it to the back door but apparently my shadowy side yard was far too scary to walk through to deliver to the WELL LIT rear of the house. Unfortunately by the time I realized this, my pizza had been sitting outside in the wind for 10 minutes and was barely still warm. I called to speak with the manager to see if we could put a note in my account as this is the second time this has happened. I spoke with the shift manager Kyle who informed me he couldn't force his drivers to do anything they aren't comfortable with. Give me a break! You've got a lot to learn about customer service Kyle. All you HAD to say was I'll talk to the driver and our business would have been done. I'll be getting my pizza delivered from elsewhere if my business isn't appreciated. Dont...