Baskin-Robbins — Restaurant in Virginia

If I could give zero stars, I would. I had a timing conflict with not receiving a paid cake order in time so I initially tried to cancel with the manager, who told me she couldn't handle it in store and referred me to corporate customer service to cancel. I spoke with them but my 5-yo son asked me not to cancel the cake (he was so excited about his Batman cake and was willing to wait an extra day for it) so I told customer service that I didn't need to cancel anything. My son woke up the next day asking when we could pick up his birthday cake. I called the store 5 times over the course of the day trying to confirm the pickup time but no one answered. It kept going to voicemail. I added an extra hour and a half to the initial agreed-upon time to pick up the cake. When we showed up to pick it up, the employee said they had no cake orders on file and gave me her cell phone to speak with the manager, who was not on-site. She had canceled my order -- despite having told me she couldn't do that on her end when I tried to cancel initially; she was defensive and blamed me for the situation. Then, I asked if they had refunded me. They had not. The manager had lied about not being able to cancel cake orders, sent me to corporate to cancel my order, went ahead and canceled my order but didn't refund me. They had no plans to refund me unless I showed up in person and requested it (I confirmed this with the manager). Insult to injury: the employee couldn't figure out a way to refund the proper amount so they shorted us.

We ended up finding the same cake design at Giant and the bakery department was wonderfully courteous and caring, going above and beyond to make our son's birthday special. Save yourself a lot of money and hassle and...

** 0 STAR REVIEW: I swear this place is terrible. Me and my mom went there monday night (30 minutes before they closed) to get a scoop of ice cream. We pull up to the drive thru window and the girl told us “Baskin-Robbins portion is closed on Monday’s”…….girl be so for real. she sounded like we were getting on her nerves and she didn’t even want to greet us.

I really don’t believe this location is going to be open long because every time I went, they have been rude to me and had the most disgusting attitude. I’ll eat a jean jacket before going back to that...

I get ya’ll wanting to clean up the ice cream equipment early as it does save time. However, the business hours of this store are until 9pm. I work in the service industry and I get how annoying it is having a customer come in late. But if you guys need help washing and cleaning your equipment just let me know bruh. I’ll do ts for free 😭 I just want my chocolate...