Baskin-Robbins — Restaurant in Virginia

I stopped by this BR with my family after a two-day road trip. My kids ordered ice cream cones and my wife and I split a small sundae. Even though there was no line in the drive thru (and only a couple of customers in line at the counter inside), it took over 10 minutes to fill our order. But what happened next is what compelled me to leave this one-star review. As we were looking through the drive thru window wondering why it was taking so long to scoop ice cream, we watched as a young girl in a black hoodie took one of the ice cream cones from the person who had scooped it, licked it, then handed to another girl to give to us. My wife and I looked at each other like, “Did that really happen?” Of course we refused the cone since someone had licked it, and the attendant acted confused as to why we wouldn’t want it. Ultimately, they replaced it with an unlicked cone (I watched them the entire time), but there was no apology, nor even any acknowledgment of wrongdoing on their part. Bottom line: this store appears to be run by irresponsible, unsupervised children and I would definitely keep my eye on them when they’re making your food if you decide to go here. As for me and my family, we...

Well, hate to do it. But they need to improve. I went just after 8:30pm last night. (3/31) and I got one of the worst customer service experiences I ever had. Went in to pick up some ice cream for my family. They wanted cookies and other cream ice cream. Or cookie something. I was told they have nothing with cookie left. That’s okay. My other order was for a banana split. They told me they didn’t have bananas. That’s okay. I call my wife and kids to see what else they want. One settled on 2 scoops of something else. They had that. While the young man is making that, my other child asked if they have another ice cream. But another young man starts taking the ice cream away to put up for the night I guess. I asked are these are gone?, he answered they are getting ready to close. They put the ice cream away while I’m standing there ordering. They close at 9! At this point I just walk out. Mind you it’s 8:38 when I get in my car. They couldn’t give me a couple minutes to finish my order? This is the last time for me. The customer service is what matters around here. When you see your sales slump, it’s because word spreads quickly...

Disappointed in service. I went to the drive thru and ordered two sundaes' yesterday (July 26, 2023) and they gave me the wrong ice cream flavors. I asked for 1 scoop of pralines and cream and 1 scoop of rocky road. They gave me two scoops of cookies and creams. Mind you, I got a sundae so there is caramel and whipped cream on top and I couldn't notice the ice cream until I got all the way home. I was not happy about that because it was HOTTTTT outside and I was not driving back. The receipt says 1 2 scoop sundae pralines and cream so why did I get cookies and cream??? I want a free two scoop sundae one scoop pralines and cream and one scoop rocky road like I asked for. You guys just opened up and already giving me bad service. Employee Valerie 94405 is what it says on my receipt.

Please do not respond to this if you are not going to let me get my free...