Baskin-Robbins — Restaurant in Virginia

Perhaps the worst service ever. I arrived to purchase a Polar Pizza for a gift. The staff told me I had to order thru an app on my phone. I asked if I could order directly from them, and they stated no. I asked if I could order from a computer and they stated "no -it must be through the app". So the next day I downloaded the app and ordered one and Baskin-Robbins gave me a pick up time. I arrived at the store and the SAME worker tells me I should have given more time to pick up the Polar Pizza as it takes a day or two. I told him the app gave me this time I didn't choose it. His reply was "that app doesn't work." This is the same man who told me to use the app on the previous day. I asked what I should do and he called his manager. After a call with the manager - he stated "yeah, we don't do Polar Pizza's any more." This is the same guy who told me I should have given it a day or two (or maybe a thousand, I guess). So two wasted trips and I have nothing to show for it it. No "I'm sorry." He didn't even apologize. The manager didn't want to speak to me to apologize. This place is ridiculous - go buy your ice cream from any other store. I bet the management doesn't even reply...

Order two triple scoops though Uber Eats, one as a sundae. Ordered Strawberry cheesecake, Icing on the Cake, and Cotton Candy. Got 3 scoops of plain strawberry.

For the sundae I ordered Oreo Cookies and Cream, Made with Snickers, and Reese Peanut Butter cup with hot fudge, peanut butter topping and cookie dough pieces. I got 3 scoops Oreo Cookies and Cream, and either a drop or two of chocolate syrup.

Wish I had read the reviews before I ordered. Usually merchants call if they are out of something so you can cancel or substitute, as with Uber Eats, you don't know something is wrong until it arrives and by then it is too late. Clearly they are frequently out of flavors, and either don't really read the orders or are out of toppings as well. I'll skip this location...

Worst location I've ever been to!!!

1. Always a long wait.

2. Never has very many flavors. They haven't had my flavor for over a year now. Only 11 last I checked. You'll find the grocery store has more BR pre-packed variety when comparing this store's pre-packed and scooped choices combined. Sad because I've never seen another location this bad.

3. Even doughnuts are out of stock by the afternoon.

4. Dirty

5. Staff always seems unmotivated. I watched a worker serve what looked like a half scoop to a customer and tried to pass it off as full even if her sister's scoop was obviously bigger (normal size). When her Mom complained, they refused to fix it and insisted...