Bruster's Real Ice Cream — Restaurant in Virginia

Beautiful day while traveling to Va. And wanted to stop and get some ice cream. We drove to the drive in and waited no response even though there was someone else in front of use as we thought was being served. We decided to drive around and park to walk up instead due to the type of order we wanted. Stood in line for about 10-15 minutes with out acknowledgement from employee who was still in conversation with the vehicle that was in front of us. The employee saw that my daughter and I was standing there and not once did he acknowledged us while he was having his conversation. I started to feel discriminated against by not being able to order a simple ice cone. I said to my daughter lets go, our need for ice cream here is not wanted. The employee still did not acknowledge or attempt to say may I help you even as we were walking away and he was leaning outside of the drive through window talking to the same vehicle that was in front of us. Blisters, is this your policy of not recognizing patrons of a different color? Not impressed nor happy with this level of service or a business who don't recognize a regular customer wanting ice cream on a Godly...

Up until today this was a 5 star experience for us. My main gripe - We don't like the new plastic cone holders. (See my photo) They're wasteful and bad for the environment. A simple napkin is just fine and not bad for the planet. Also, that guy working the window today (Aug 25 3pm ish) was borderline rude. So unfriendly. I mean did his job. I got my ice cream, but he was not nice about it. Window people should be friendly. He also skimped on my cone. My daughter's was fine, perfect, bc the friendly young lady made hers. My photo taken after I ate a lot of mine. I'm showing the dumb plastic cone holder. Please don't keep using these things. Businesses have a responsibility to the planet too. It's nice to eat a great ice cream cone and yay no waste except a couple biodegradable napkins! :) No more plastic cone holders once you use this batch...

Would give zero stars if possible. This Bruster’s location in Powhatan has the absolute worst and incredibly slow customer service. I have frequented this location often and the service gets progressively worse at each visit. The staff there will make you wait 10-15 mins before even taking your order because they are too busy chatting and laughing amongst themselves, and it’s usually a 30 min wait in total. During my visit this evening I waited in line with about 15 people behind me and we had to get their attention before even being acknowledged. In addition to this, many previous visits, the drive through in closed well over an hour prior to them closing. Seems the incompetent staff decides to do as they please. Management needs to step in and correct. They will lose a lot of business if this is how they...