Sunday June 30th I learned an important life lesson. Never get breakfast at the hotel if you aren’t staying there; it’s outrageously overpriced. Aside from that, even if the food here had been free and I had other choices, I would go pay to have a better meal somewhere else. I’ve never seen red lighting over the buffet trays and I feel this is done to obscure people from seeing what the food looks like. The eggs were greenish gray (which to me usually means overcooked). Everything else was some combination of stale, rubbery, and/or microwaved. I’ve had plenty of continental breakfasts at other hotels and inns, the majority of these places being nowhere near this fancy. This food was by far the worst. If the food alone didn’t make me and my three kids queasy when we ate what we could, the $70 bill definitely did me in. The experience was so bad it’s turned into a family joke where my kids tell people about it and refer to this place as “the nom-nom barf restaurant” The hotel by all accounts seems like a beautiful place to stay, and the staff was very kind and professional. We came here to eat after finding our first choice in town was closed for the holiday weekend and we were al really hungry. As nice as the staff and decor are we can’t eat them, hence the two star review. I hate leaving bad reviews but it would be such an easy thing for this place to make breakfast that can compete with the budget inn, I feel they should be aware so they can give it a...
Read moreIn this day of TECHNOLOGY. For the proper use of a website that this restaurant would move forward in time in a technological way. To have their menu available ON LINE....DOESN'T REALLY MEET UP TO TODAY'S STANDARDS. We're staying nearby The Natural Bridge of Virginia. We saw that there was allegedly a really nice restaurant situated there. We thought that maybe we enjoy a good meal and dine with them. The menu on the website was cryptic at best. They listed a BEEF ITEM. They listed a FISH OF THE DAY.
Not being able to find out utilizing the website...WHAT THE FISH OF DAY WAS. I called. The young lady that answered was almost to the point of being SNOOTY TO ME. I asked what was on their MENU. She mentioned a few items. I told her what I found on the website . SHE SAID THAT THE MENU THAT THEY HAVE NOW IS A NEW ONE.
She mentioned that the FISH OF THE DAY WAS FISH & CHIPS and FRIED SHRIMP.
Not the right answer. I told her that in the age that WE LIVE IN NOW. THEY SHOULD BE ABLE TO UPDATE THEIR WEBSITE MENU WITH THE FLICK OF A SWITCH.
We understood that the restaurant was a really good place to go to enjoy a really good meal. You would think that the restaurant employees would convey a sense of GOOD CUSTOMER SERVICE TOWARDS THEIR POSSIBLE GUESTS & CUSTOMERS.
SHE FELL WAY SHORT OF THAT GOAL. CONSEQUENTLY BECAUSE OF HER LACK OF INTEREST AND GOOD CUSTOMER SERVICE. WE'LL BE...
Read moreBreakfast, just don't. $16 plus $3 for juice when they were out of milk. Their buffet consisted of scrambled eggs, not sure if they were powdered or not, bacon, sausage, potatoes, something that I could never identify that looked like mush, biscuits and gravy, toast, looked like vanilla yogurt in a bowl but nothing to keep it cold, a whole apple and orange. That is it. No pancakes, waffles or English muffins. I think they had mini muffins but the tray was empty the entire time we were here. They were out of all milk, they were out of lemon for my tea. I recommend finding somewhere else. All three of us agreed this was the absolute worst and most expensive breakfast we have had on our three week trip. I understand supply and demand but seriously drive 10 mins to get something better. My kids elementary school turned out better food. I refuse to go to the golden arches but I would beg them to take my money before I...
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