Edibles Incredible Award-Winning Desserts — Restaurant in Virginia

My husband and I began working with Robyn from Edibles Incredible December 30, 2022. We discovered the company during a wedding expo the prior summer when Jim was staffing a booth. I called the store on December 30, 2022 to inquire how to set up a wedding cake order for our May 27, 2023 wedding. Jim told me to email Robyn with the details. I sent an email with all of the wedding details such as date, wedding colors, and a photo of the cake we were looking to have. Robyn called within a couple days and went over the details such as how many tiers, the flavors, what kind of frosting, the design, and frosting color. We spoke several times via phone between December 30th until March 25, 2023 to go over details. Each phone call was confirming our cake would be white and styled as the photo attached to the email on December 30th. I signed, scanned, and attached the contract via email that has “White BC” circled and “light blue BC” crossed out. On March 29, 2023, I talked with Robyn on the phone to pay for the cake in full with a credit card. It was at this time we confirmed again that the cake was to be white. We spoke 4 more times on the phone between March 30th and the wedding on May 27th. On May 20, 2023, Robyn called my husband asking for him to confirm the cake would be blue. He told her no and to stick to what the contract says. I called Robyn within 2 hours of her phone call with my husband to confirm the cake would be white. At the end of the conversation, we both agreed it was a white wedding cake. On May 27, 2023, an employee from Edibles Incredible delivered a blue wedding cake to the venue. My day of coordinator signed for it and wrote that I will need a refund because it is not the correct cake. The day of coordinator then called Robyn to tell her to either fix the cake or refund my husband and me. On May 28th, I emailed Robyn asking to talk with her about the blue cake and explained that this was unacceptable. I did not hear from Robyn and sent another email on June 16, 2023 stating I want a full refund. On June 24, 2023, I spoke with Robyn on the phone. She stated they had made a mistake; however, she kept reiterating that I wanted a blue cake back in December. I argued with her for several minutes because I have never wanted a blue wedding cake. She claims to have misread the email from December 30th when I mentioned light blue flowers on the cake. However, since December 30th, we have spoken several times and confirmed the cake to be white. She refuses to give a full refund because the guests ate the cake. It was either we served the blue cake or had no cake at our wedding. I tried to explain this and she said she would only give a full refund if something was wrong with the cake. There WAS something wrong with the cake. It was BLUE and broke our signed contract, which leads me to believe I am eligible for a full refund. I also explained to Robyn that my guests thought I was pregnant with a baby boy. This is absolutely disrespectful to put me in a situation like this in a very conservative Greek Orthodox Church. As I explained this, she began to get angry and claimed she didn’t appreciate my day of coordinator calling her and telling her the cake was wrong and that it looked like a baby shower cake. Robyn then put me on hold for a short while and came back to say she can give me a $100 refund. I do not think this is acceptable at all. I am not looking for an apology (which was never given), I am only looking for a full refund because the contract was not fulfilled. I read through the other reviews and see similarities to our experience with Edibles Incredible. The $100 refund seems to coincide with every other refund experience. Aside from being disappointed with the blue cake, my interaction with Robyn after the whole incident was shocking. I'd highly advise not to order a wedding cake from...

The intial service (when the cake order was placed) was pleasant and thorough. The time was taken to confirm that they had all of the details regarding the cake, decoration and pick up day/time- they even requested a copy of the shower invitation to make sure that colors/picture matched and followed up with a phone call a few days to make sure that they had it correct.

On the day that i was to pick up the cake i called at noon to confirm the time for 9PM as requested when the order was placed. I was told that it would be ready although they could not find it in the refrigerator at the store. I was also told not to worry in that it would be there/delivered in time, even if it was not there when I called. At 8:30 pm on my way to get the cake, i called again to make sure that it was ready/packaged but was told then that they could not find it and they would call me back in a few minutes. The owner then called me back immediately, indicating that the cake was not there and he needed a few minutes to find out what happened and if it was even baked/decorated. He called me back at 9, apologizing that it was likely still at the warehouse (in Sterling) but he had to go there first, etc. ,etc. etc. Ultimately i agreed to meet him at the Sterling warehouse since there did not seem to be any other option and thankfully the cake was there. I could not pick it up on the following morning due to teh start time of the event; he did not offer to open the store early the next day, to drive it to the shower location on the next morning or to my home on that evening. The warehouse is in an office park which is desolate at 11PM on Friday evening- this is NOT the place that any woman should come alone at that hour but there I was. The owner did apologize and could not explain why it was not delivered to the Reston store. The final kicker is that the frosting was a 'salmon' color instead of the 'pink' that was ordered- but at 11PM the night before the event, it was too late to do anything about it. For this- no apololgy or explanation was offered.

When asked if he was able to make an partial adjustment/credit for the inconvenience, I was told that he coudl not do anything w/o first finding out what happened and he would first need to speak with his staff on the following week.

It has been four days since this debacle and I have yet to receive any phone call, message or apology. I called the store this afternoon and i was assured that I would receive a call back immediately. That was three hours ago.

I can not give them a good recommendation; for big and high-profile events the service/reliability are equally as important as the quality of the cake/confection. This issue almost ruined our event and no restitution was offered. I will not use them again and neither will my NoVa-based co-workers, neighbors and friends.

UPDATE: I received a call from the owner late afternoon yesterday. We had a very frank discussion what happened, its impact to me and my expectations as a customer. He apologized, thanked me for my feedback and offered a choice of concessions which i greatly appreciated. This is what would expect from a business owner when a mistake in their business impacted their customer negatively, even if the gesture was a few...

Given the poor customer service we received from Edible Incredibles I am compelled to write this review. We contracted with them 8 months before the wedding to design and build our daughter’s wedding cake. We also ordered gluten free cupcakes and an assortment of handmade candies. We were excited to have them do it since their cakes and candies tasted delicious. However, when the cake and extra items arrived LATE and with the INCORRECT cake design and candies, my daughter noticed it immediately and wife just broke down in tears.

You have only one chance to get a wedding cake right for a customer. Edible Incredibles blew it in a magnificent way. My wife and daughter spent several months designing the cake. They sent pictures to Robyn so she could understand how the cake should look. A month before the wedding they met with Robyn to bring in the cake topper and finalize the details on the decorations. Robyn took extensive notes. The design had a lot of elements that had special meaning to my daughter and son-in-law. On the wedding day the cake arrived a little more than an hour late (which was a half hour before the wedding was supposed to start!). My wife noticed immediately that the cake was nowhere near what was designed and paid for and started to cry. At this point it is too late. Plus, the delivery person brought the cake through the front door uncovered through the rain instead of the back so everyone saw the cake come in and my wife in tears. His attitude was remarkably rude and disrespectful (again for all of our guests to see – and they commented on it) where it seemed he just wanted to get out as soon as he could. There is no excuse for this kind of unprofessional attitude.

My wife went to the store on Monday (wedding was on Saturday) to complain about the cake, the candy, and how we were treated. She was met by the delivery guy who was tending the counter. My wife asked to speak to Robyn or Allen. While my wife was explaining to Robyn what was wrong with the cake and the service, Robyn’s husband Allen, started to defend their actions in front of my angry and upset wife to the point where Robyn had to correct his behavior in front of her. After explaining how the cake was not designed correctly Robyn took out her notes and both agreed the cake was indeed not designed correctly which included one layer of the cake being the wrong flavor. Robyn itemized what was missing from the cake (which included part of the cake topper too) and the candies that were ordered but were delivered incorrect, which amounted to approximately 1/3 of the total order. Robyn said she was going to put the credit into the system the following day. However, it has been more than a month now and we have yet to receive the credit.

This experience has been a disaster on an extremely special day they could have made extra special but didn’t. Though the flavor and consistency of their baked goods is great, I would NOT RECOMMEND anyone use them for wedding cakes. It seems they can’t follow directions, don’t listen to the customer’s needs and desires, try to blame the customer for their mistakes, rude, and don’t follow through on what they told the customer they would do to remedy mistakes made...