Einstein Bros. Bagels — Restaurant in Virginia

I went to this place in between classes for a quick bite. I ordered one of the most basic things on their menu, egg bacon and cheese bagel.

People who had ordered 10 minutes after me got their food before I did. After about 15 minutes of waiting I questioned where my food was. Despite paying, it wasn't on their list of orders, and one of the female chefs looked me in the eyes and said "we made all of them there's no way." Essentially, she refused to make my food. It took another 5 minutes of waiting for another chef to finally make my food. I waited ~20 minutes for a simple bagel, that took them less than 2 minutes to make once they had finally done so.

It should be mentioned I wasn't the only one who complained about their food not being made. So I'm not an isolated incident, yet I was treated like I was trying to get a free bagel.

All in all, the customer service here is some of the worst I've experienced, and the bagel i received was mediocre. I will not be visiting again...

Went to this location and asked about allergen information, as it says to do on the sign up front if you have allergies. I specifically waited for 5-10 minutes until they had no other customers in line, so as not to overburden the employees. Multiple staff members were extremely rude in response, rolled their eyes, and dismissed me when I asked for clarification about allergens, and did not give me the allergen info I wanted. Worst attitude I've ever gotten when asking about allergens in a restaurant.

Update - Reached out to the company and got completely no response! Seems like an unpleasant company overall, so I'll avoid any Einstein Bros. stores in the future if that's the way they treat customers with special...

Average place but good for bagel sandwich meal exchanges. Bagels are alright, nothing amazing. Meal exchange menu is super limited to less than 5 bagel sandwich options out of a massive menu. During peak hours they don't meet GrubHub pickup time so you end up waiting quite a while after it says your order is ready on your phone. Soft serve beverage machine regularly does not have stock of all flavors and is also broken a lot. They also are usually out of stock of different spreads and some of the...