Grit Coffee, Crozet — Restaurant in Virginia

Update: Since posting this review, I have observed improved staffing and morale at the Grit location in Crozet. The coffee is still excellent as usual and the manager always does a great job supporting the employees and providing a positive customer service experience.

Grit ownership and leadership need to address the poor staffing of the Grit location in Old Trail, Crozet.

Today I was in this location for at least 25 minutes: I waited 5-10 minutes for the barista to take my order when I was the only one waiting in line, then I waited another 15 minutes for 2 iced Americanos before checking on the status of my drinks- only to find there were still 3 tickets ahead of mine. At that point I canceled my order and received a refund.

I am a regular customer of Grit- Crozet; however, in recent months the staffing has been terrible. It is sad to see just one barista taking orders and making drinks by herself, who appears overwhelmed and tearful. At one point the tearful barista stepped away in the back to take a moment for herself.

This is no way to treat employees of a Grit location that is quite busy and receives a lot of community business, especially when I see that other Grit locations seem appropriately staffed. This location will only get busier as Crozet residential and commercial development continues.

Grit ownership and leadership- please address this obvious staffing and morale issue at Grit in Crozet. Until then, we will avoid the Crozet Grit location on Sundays and any other days that appear to be...

Very hostile environment with extremely rude employee. Worst service I've ever had anywhere, much less at a Cafe. I was the first person in and the last person to receive my order. Of which they made incorrectly and the cup was only half full. And when mentioning the fact that we just watched everyone behind us in line get their orders fast and before us, they dismissed it and proceeded to yell at and interupt my inlaws. I would have gotten my money back but they were creating a hostile environment so I needed to get my toddler out of there. DO NOT RECOMMEND THIS PLACE!!! Not to mention neither of the sweaty, shaggy haired boys working there had hairnets on. I saw both of them run their hands through their greasy looking hair to get it out of their face, and then touch the tops of everyone's lids. I want my time and money back. No I did not drink that, it went straight in the trash when I got home.

If you go in there, feel free to take the $ out of the tip jar, they don't deserve it. (I know because I stupidly put it there before I received my order with a large and unnecessary amount of attitude to go with it)

If only there were a no star option for these reviews. 🚫🚫🚫🚫🚫

P.S. I've never left a bad review before, only positive. This experience was so bad that I wish I would have read the yelp reviews first. Apparently this location is known for this behavior, so...

I don’t normally leave bad reviews, but this was pretty bad.

Came in when there were zero other customers and ordered coffee and two sausage & egg sandwiches.

Coffee was good. But we waited 30 minutes and never got our sandwiches. Even after reminding the staff.

In the meantime, we watched at least 20-30 other customers come in and get their stuff and leave — food included.

After watching a mom and her four kids all get their food, we got tired of waiting for what’s ultimately a re-heated sandwich, asked for them to refund (which they did and apologized), and just left.

If you’re coming here to get some work done as well, check elsewhere as the internet was pretty slow (at least...