The most unprofessional and unethical establishment. Second time here and will never be back.
We were seated at 6:45 and ordered by 6:50. At 7:20 we hadn’t seen our meals and several new families around us had arrived, been seated, served their meals, and some done and leaving. At 7:24 I called the server over and asked about our meals. He went to the kitchen and checked on them, he came back to say it’s almost out. 5 minutes later other families who arrived after us had again been served and ours hadn’t arrived yet. Ours finally arrived and my wife and I noticed her chicken and steak fajitas were mainly grilled onions with hardly any chicken and steak. We called the server over and he agreed there wasn’t much meat. I asked for some to be brought out to give her the appropriate amount, to which the server agreed. Literally 3 minutes later a fresh plate of chicken and steak arrived. With the time it took to get an entire new plate of chicken and steak, I believe our meal had never been placed on time at 6:50, but at 7:20 when I asked about it. A different guy brought out our new plate of chicken and steak, our server then came over and said “we will have to charge you for the extra, ok?”. I said it wasn’t ok and reminded them of the events leading up to this, to which they said “ok we will not charge you”. We finished our meal, boxed up our leftovers and took our check for 35.96 to the register. The cashier took our check, and another server came over and spoke in Spanish to him (we did not understand), our total on the register then went up. I asked why and asked to see a copy of the receipt. He apparently had taken our original receipt for 35.96 and thrown it away. He printed a new receipt which showed an additional item for 3.99 and he said “i was told to charge you the 3.99, I’m just doing what I was told”. Nobody had informed us of the change, we were told one thing, presented a check for 35.96, then at check out they changed the amount on us talking in another language without telling us and even swiped our card. Would not have informed us if we had not asked.
We asked to speak to the manager who refused to listen to our story of events since our arrival at 6:45 and he was stuck on the fact he was the cook who “portions 8oz on each plate”, and did not acknowledge anything other than that we asked for more chicken and steak. My wife tried to speak to the manager several times to discuss this whole thing, he ignored her and would not look at either of us. She even politely asked him when he was done voiding the amount we were charged she would like to speak to him, he responded with a “no” and never looked up at us. Once he was ready to process the correct amount we had to hold the original receipt from him, which we had to get from the trash since the cashier threw it out, so that he would listen to what we had to say. Still ignored us, did not acknowledge the terrible service, terrible customer service, and lack of ethics by attempting to charge us an amount unfamiliar to us. This is by all means against all ethical business practice and, without checking legality of it all, quite unlawful....not to mention the worst customer service experience I’ve ever had at a restaurant. AND, we were billed...
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