Hardee’s — Restaurant in Virginia

Visit 03/10/24. As before with my post a week ago, the place was very clean from floors to tables and chairs. In South Hill, that is refreshing when I have visited. Other fast food restaurants in town over visits to South Hill tolerable but not as clean as Hardee's inside. The staff at Hardee's continues to show a friendly position and provide good service along with good food.

Hardee's has stepped up with changes to their hamburger patty and fries recently. All the burgers are Angus Beef, according to staff. It is somewhat thin and pre-pressed, average in flavor and still large enough to fill the bun. The burger I selected, the Famous Star, sits on top of the chilled lettuce, tomatoes, onions, and pickles on a mayonnaise spread on a dependable bun that recently has been upgraded to hold its form better while eating. The French fries are no longer the string version, changed to the crinkle/wavy version, a little more potatoes and seasoning flavor. Good when fresh. Ketchup optional.

Let us not forget about a nice apple pie turnover Hardee's offers to finish off the meal. Quite good, tasty and warm,for the offering.

Hardee's has a good variety on the menu. I have had their chicken sandwich some time ago and was not impressed with the chicken patty. What was pictured on their food menu board was not what was provided. Hopefully Hardee's will eventually reconsider an alternative patty, a better patty for their chicken sandwich. That of course is my preference, but may be satisfactory to others. Their chicken strips and chick are good.

Hardee's restrooms are usually clean. I have not used it anytime recently, but in the past, they have been adequately clean, again, better than some other fastfood restrooms. Lighting could stand an upgrade for better vision...

This Hardee's is absolutely pathetic. I have received the worst food and customer service at this restaurant, that I have ever experienced. Food is thrown together and manager wants to get in a debating contest when you complain. I went through their drive through getting 2 double cheese burger bag lunch. Burgers were just thrown together and twice as much condiments as needed. I get down the road a bit eating my lunch and the 2nd burger is worse than the first. I decide to call the manager to express my concern. All I told the manager is I was a customer that went through his drive through and have some negative feedback I would like to give. I didn't ask for anything. Nothing for free or my money back as I was 20 minutes down the road by this point. The manager requests I come back and show him the food so he can show his staff so they know what they need to do differently. I told the manager I couldn't do that as I was down the road a bit. All I wanted to do was express to you that your folks need to tighten up and take some pride in their work and this jerk starts in again with well sir if you will bring the meal back so I can show my people. Again I told him it was not convenient for me to return to his store and all he could do is tell me his Regional.manager Rick instructed him this is how he is to handle complaints. I have called Rick and left a message for him to call me so I can discuss how his manager has handled this petty customer complaint issue. Their food sucks and so does the management. I guess I can see why the food is cold and just thrown together like...

If I could give zero stars I would. This place was horrible. When we arrived, there were two gentlemen waiting for my food. My husband ordered while I went into the bathroom (there were no rolls of toilet paper in the dispenser but one hanging on the purse hook, tp everywhere, one toilet out of service). I came out and my husband just shook his head. The two gentlemen went up to the counter and asked kindly if they could get their food (there was NO ONE ELSE in the place but us and them!) and states that he dropped his buddy off to order, went across the street to get gas, then came back and waited another 10 minutes, with no meal. So they started his meal. My husband and I ordered a kids meal with cheeseburger and a three piece tender. We were given no receipt (when asked they said they didn't have paper), no number, not even a confirmation of the order. The gentlemen finally got their food and 6 workers were just standing around laughing and flirting with one another, not working on our meal. No fries or tenders dropped in piky, no one making the burger, nothing. Finally the drive through worker asked us if we had ordered and I said yes! Needless to say, our food was disgusting, my tenders were cold and tasted like the oil was rancid. The restaurant was filthy and the pictures hanging on the wall were even askew. My husband worked as a manager in fast food for many years and felt we probably should have walked out....