McDonald's — Restaurant in Virginia

Zero stars across the board. Ordered breakfast at 10:50am through the McDonald’s app. They’re supposed to start making the food as soon as the order is placed, I know this considering I order lunch 4 times a week and it’s always ready within 5 minutes and sitting on the counter when I get there. I am a primary customer who spends exorbitant amounts of money with this company. Fast forward, I arrived at the drive thru a touch after 11:05 to pick my order up in the drive thru, was told by the lovely associate “you placed your breakfast order before 11, but all breakfast orders get cancelled automatically in the system if you don’t arrive by 11 when breakfast ends”. Sooooo, who makes them? When? They just fire that bad boy up when I get there? Nah that’s not how it works. They were just too lazy and unmotivated to make my breakfast order so close to lunch time so they decided to just lay low and not worry about it and tell me it was cancelled. Sure why not? That’s so much easier guys. Complete blasphemy and I will be contacting multiple channels over this mishap. Let’s see if we can get this location shut down or fined heavily. Not pleased with your leadership, customer service, or decision making. That’s not how you run a business and that’s not how you treat or communicate with...

We don’t normally do McDonald’s but we needed a quick meal before cheer practice and my daughter was dying for an Elemental happy meal. Walked in at 5:10 and stood at the counter for ten minutes without so much as a hello. Three people in the restaurant and two in the drive through when we walked in so it wasn’t particularly busy. The lady wearing the drive through headset walked by us twice handing out food. The girl up front was restocking the condiments but not interested in making eye contact and acknowledging we were there. Two more employees at least were in the kitchen area laughing very loudly over how hot this guy was on one of their phones. At this point we had stood here for literally 10 minutes seeing multiple employees and never so much as being acknowledged. When I saw the lady working the drive through standing to the side and eating chicken nuggets that was enough for me and we left. What is the point of fast food if it’s more difficult than sit down and not much cheaper. So tired of terrible experiences every time I accidentally wander into...

I usually go here for breakfast after work and I order the same every time a biscuit and gravy,sausage mcgriddle and a french vanilla coffee extra sugar cream and syrup. I also went through for lunch and got a 10pc nugget meal with a tea with honey mustard sauce. The drive thru line took for ever and I know getting people to work is difficult. I sat there for almost 10 minutes for breakfast ,lunch wasn't a bad wait. The lady taking the order sounded nice and got what I ordered correct on the screen both times. The lady at the window was rude both times and it was a different woman. My breakfast was right and really good for the wait. The lunch was not. My nuggets were tough,my sauce was completely wrong,tea was watered down and fries were cold. I was a manger at 2 different McDonald's and I don't get how this happens. I get too salty fries maybe wrong sauce but tough and cold food..gross tea idk. Just need to lay more attention and be nicer especially if you're dealing...