McDonald's — Restaurant in Virginia

Ordered Breakfast from McDonald's via Grubhub. Besides the high delivery fee Grubhub selected a location nowhere close to me (10 minutes away by car) and then promised it would get to me at 8:20 AM to 8:30 AM. As I ordered it at 8 AM, I somehow doubted this. Unless McDonald's was going to send me pre-made food it would take some time to cook everything and find a driver. I had ordered Big Breakfast with Hotcakes with extra scrambled eggs, extra sausage, and extra biscuit, with a Medium Sweet Ice Tea. The driver appeared on the Tracker about 8:03 AM and I wondered if that would be my driver. Drivers have a habit of appearing and then disappearing when they decide they don't want to do the job. The driver made it to the McDonald's after 8:20 AM so of course the Estimated delivery time changed. But it always does. Not pushed back too far - but when the food was picked up Grubhub said the time of delivery was now 8:30 AM to 8:40 AM. Also noticed that this location was below a four star rating on Google Maps so I was a tad worried. Seemed the complaints were mostly about service and manners and not about food so maybe I was be okay? It arrived at 8:34 PM, not bad, and looked well packaged. The driver was also polite. The food was still hot, but for the hash brown, and was tasty. The tea was good, cold, and they didn't put in too much ice which is also good. More tea for me. I have to say, for this location, a five...

I really am a patient person and I'm not one who gives bad reviews but this place is Horrible! Bad customer service accompanied by rude staff is what you get served with! I went there to grab coffee and read my book. It wasn't even that busy and I was told to wait to get served, I didn't mind so I waited. Then one of the staff came and was like move to the table that is for single people, with no please or excuse me or anything. I thought a large group came in and I was taking a whole table, considering the space they have. But no, she just wanted to move me and while I was waiting on a child in front of me to move she stood by my side and said "well what are you waiting for?" I just said to her, that she doesn't have to be rude and went to another sit. Promptly she started saying things to her coworker about me in Spanish. First of all I do know enough Spanish to hear her say what she said. Second, there is this thing called instinct! You can say anything you want with whatever language and you still know that it's about you. It is not fair to be disrespected regardless of the circumstances and especially when I'm being extra...

Worst customer service EVER!! before leaving I looked in the bag. Whenever we go to that McDonald's my husband comes home to our order half way missing, or they do not put what we asked for in the bag.. it never fails. So I just so happened to look in the bag and of course they got the size of the fries wrong. My husband asked for a chicken sandwich deluxe, of course the lady didn't add it. All of The ladies had attitudes. Started speaking Spanish to each other. We asked that they added on a chicken sandwich and that we would pay for it because of course they didnt add it to our order when the rude cashier was taking our order smh. She starts talking to my husband talking poorly about me right in front of my face. I told her about her customer service, she started to laugh in my face and was speaking Spanish to the entire store and the staff. I told her she didn't have to be rude and she was going back and forth with me at that point. I told her I would call cooperate, she laughs even harder and continues on speaking Spanish in my face.

This store is disgusting I would not recommend...