Wendy's — Restaurant in Virginia

As an AVID lover of Wendy's who dines at various locations at least once a week I was beyond disappointed this morning. I went to this location, ordered a $5 Bacon Double Stack Biggie Bag (plain, just patties, bacon and cheese). After I received my food I pulled in the parking like to check my order and unfortunately saw there was mustard on my burger. Even though I'm allergic to mustard, no worries we're all human and people make mistakes. I go inside, reiterate to the gentleman at the counter (he will remain nameless) not only that my sandwich was made incorrectly but also my mustard allergy. He takes the burger, and in a couple minutes comes back with a bag with my burger in it. 20 mins or so later as I'm traveling down the interstate and have already consumed my nuggets and fries I'm ready for the burger and when I unwrap it it's the SAME exact burger with the mustard poorly WIPED off! I call & speak with the manager who was EXTREMELY apologetic, professional, polite, and willing to remedy the situation but I declined to come drive back to Petersburg when I'm already 20 mins away. I appreciate the manager and she is not at fault whatsoever; but as someone who has worked in the food industry before NEVER would I sacrifice someone's health by being so careless, reckless and having no disregard for simple customer service. Gotta do...

Honestly, for a Wendy's, if you go inside to eat your gunna get the same experience that you have come to expect from a fast food chain (lackluster at best). The food wasn't bad and the inside had changed a lot since I was a kid ita alot more monotone and bland on the inside and a bit more spacious (which isn't a bad thing.) The most important point to note is that pretty much everyone but maybe 1 or 2 people actually do their job and don't make u feel like you're inconvenienceing them because of it. I tried going through the drive thru and was just told to come inside... no reason why, no sorry for the inconvenience, nothing. At the time I couldn't get out the car so it was an issue and there was no line outside nor was there anyone really on the inside which gave off the vibe that the employees simply just didn't want to bother with the drive thru... it's really unfortunate because I base whether or not I will return to a place off of there professionalism and whether or not the employees have an attitude towards the customers and if they know how to talk to me. Needless to say but I won't be returning to this one for a while unless they get new staff that understand how to talk to the very people paying their establishment...

All right, we were traveling up to Maryland passing through this particular pilot gas station to get gas, food not bothering anybody when we came across a kitten that needed saving. The manager I didn’t get his name very rude. Told me I had to leave when I was just staying out of the way wasn’t blocking the microphone for customers or patrons to order trying to give this kitty a better life because I belong to a rescue for cats.. Proceeded to tell us that we needed to leave or he was gonna call the cops. Then Took our license plate number what is that exactly gonna do? We were not causing any disruption only Trying to get this kitten out of an unsafe environment. Apparently people like this manager don’t have any compassion for animals unless he wants this kitten for himself nobody’s trying to help except for the nice young ladies that were there on our previous trip where we first discovered the kitten. and having entered as he calls, his establishment was not very clean. There was no napkins in the dispensaries and they were low on just about everything.,. I wouldn’t advise getting food from here, but if you have to have gas to get where you’re going in the store, Part of the gas station was...