Sonic Drive-In — Restaurant in Visalia

I don't like writing bad reviews, but this one seems necessary.

I ordered two burgers. Both were handed to me cold. Not warm - cold. When I brought this to their attention, the woman yelled at me, saying they were just made off the grill and were not definitely not cold. I mentioned that even the cheese was cold and she again yelled, saying they don't melt the cheese. I understand that, but you'd think a fresh burger would be warm enough to melt it a little...

Twice, she said that she could make them again but I would have to wait. I agreed because they were inedible. There were no other cars waiting, so I'm not sure why she made it out like they were super busy and it was a huge inconvenience to remake them.

When they gave me the newly made burgers, one was still cold with firm cheese. The other was slathered in mayo (I asked for light..) so much so that it seemed like there were no onions. When I brought this to her attention, she yelled at me again, stating that she put them on herself, that they were on top and that they were finely chopped. She also lectured me, stating that Sonic doesn't do slices of onion, they are only finely chopped. I looked again and found a few chunks of onion that were so large, I mistook them for lettuce.

Not being in the mood for getting yelled at a third time, I left with one cold burger and one soppy burger.

I hope that the lady working there has...

Not sure of the name of the rude girl working 2-3-22 at 4:30ish. First of all, she forgot to give me my drink so I had to back up. Next they gave me a cheeseburger with no lettuce, tomato, pickles or onions on it And those cheeseburgers are not cheap. When I realized it, I had to drive back over. When she asked me on the speaker what I wanted and I told her that they hadn't put anything on my cheeseburger, she laughed. When I pulled up to the window, she demanded the bun and burger that I had just taken a few bites out of, given back to her or she would not give me a new burger. I told her I was going to give it to my dogs, but she would not give me another burger without receiving it. When I handed her the burger on the foil, she said you don't have to do it like that. I guess she thought I was supposed to wrap and bag it again for her. She didn't apologize for anything and she was just hateful. I wish the supervisor had been there to see her attitude. She needs to be taught customer...

My experience was horrible last night . I went through the drive thru . Their was nobody in line and pulled to the menu . Took a while to have someone say anything on the mic. Which is fine even though their wasn’t anyone in drive thru. Then I order a large slushee with nerds . I go to the windo and added a second one at the window my bad it was last minute but being nothing but nice and respectful . I’ve worked in food and I get it,it’s irritating when people order at the window but I was being nothing but nice and was apologizing for it . Then she hands me both slushees . One was EXTREMELY blue . And one was WHITE. I got blue raspberry with nerds for both of them and they came out completely opposite colors . I then had to go home and mix both slushees in a bowl to even out . One had all syrup on top which is why was dark dark blue . And the other one the syrup was in the bottom and only had a little . Crazy I just wanted a slushee and got horrible...