Straw Hat Pizza — Restaurant in Visalia

Bad service, bad food. Disappointed as a first time tryer. Won't be eating this again.

After hearing so many people talk about how great Straw Hat Pizza was, I had to try it myself. But I was HEAVILY disappointed.

I got the Aloha Chicken which has BBQ sauce and red sauce. I could smell the BBQ from the box and I could see the drizzle but I had no taste of the BBQ. There was no taste of the tomato red sauce either. The pizza had a weird taste and aftertaste.

We also ordered their cheesy garlic bread -- very flavorful. But their bread was made from the same bread they would use for their sandwiches and it wasn't crispy or crunchy like an original garlic bread.

Not to mention, we had placed our order online. And on the confirmation page, it told us to call the store when we arrived for our curbside pickup. So we called the store, lady was very rude and did not listen that I said I was "here to pick up my order." She answered with a very long and rude okay and proceeded to ask what I wanted to order. I had to repeat that I was here to pick up my order. She brought it out, did not say anything as she handed it to me,...

I REALLY like pizza but unfortunately this just isn’t the spot. I came to the buffet around noon expecting fresh pizza and options but there was only pepperoni and vegetarian pizza and both looked like they had been sitting out for a while and were pretty dried out. I ate a couple pieces that were pretty poor and asked if they would be putting any other options out hoping that a fresh pizza would be better. The staff (I’m assuming the owners) were kind enough to make a new pizza and brought me a personal pizza. While the gesture was kind, I was frustrated that I ended up filling up on one type of pizza and paid $15 for the buffet. I could have just paid their lunch special of $9 for a personal pizza and a drink. Unfortunately, I’ll try other pizza spots in...

There menus say one thing staff tell you another than they try to get a away with not giving you what you order. I order 2 lunch’s advertised on front window pizza and soda 599 on the inside it states all lunch specials come with drink and salad guy says salad is 3 dollars more two lunch specials at 599 and a salad $20 I tell the guy your advertisement says different so I tell him forget the salad when he brings out my order two lunch lunches minus 1 soda he turns around and gets me another soda. I call this poor management false advertisement and will not go there again. 2 lunch specials with 1 soda and 1 salad for 20.00....