subway — Restaurant in Wakarusa

I have been to this location twice so far. The first time I went in to pick up several subs that I had ordered on the app and I was very pleased overall with the food and the friendly employees. The second time was a late afternoon when I was by myself and so I just went through the drive-thru window. The employee working the window wasn't outright rude, but she also wasn't polite. She basically just grabbed my payment and then shoved the sandwich out the window without saying a single word to me. I actually was in the middle of saying, "Thank you, have a nice day," when she shut the window. Maybe she was having a bad day, maybe she was just spacing out. She didn't seem mad, just more like she gave zero cares about the job. All of that aside, I was disappointed when I bit into my sandwich and realized that the amount of steak I was given was about half of what is normal at other Subway locations. For that reason alone, I probably would avoid this particular store unless I was planning to get one of the cheaper subs...

Waited in line longer than I should have. Made a simple order with the staff came to scanning for rewards and paying for my meal and was told “the Wi-Fi was down“.

When I asked how would I get my rewards? [as I am a frequent customer to Subway] I was told they didn’t know staff member called the manager who when I repeated the question. They shrug their shoulders and said they have no Internet and all sales were cash only.

No signage on the front door.

No notification to the customer. When making the order.

The manager got snotty when I asked, how would I be able to pay as I only use contactless payment wasting 20 minutes of my busy schedule.

I certainly hope the owner reads this as an opportunity to teach staff the importance of customer service

A sign on the front door, or staff simply mentioning they could only take cash would have avoided this very poor experience.

There are much better...

This restaurant is conveniently located just off Indiana Rt. 19 on the north side of the Wakarusa intersection. Easy to see from 19 and with it's entrance onto a spur off Kemar St instead of onto 19 itself, for easier entry and exit. This IS subway so you know the food. This location has always used only the freshest ingredients. Very friendly staff (well it IS Wakarusa :-) ) and clean, modern facility. This location is somewhat cozier than some subways, but it's big enough to get the job done comfortably. Only time there's any wait is at lunchtimes during the week when the working folks dash in for lunch, and then it's only a couple minutes. This is a great place to pick up a quick, healthy and tasty meal, eat-in or carry-out, without taking out a second mortgage. It even has an efficient drive...