The Gateway Tavern — Restaurant in Wareham

Our family was highly disappointed with the overall service, long wait for food (49+mins after ordering) and hit-or-miss taste/quality of food served.

Although The Gateway was recommended for its selection of food - I think having such a large menu contributed to the inconsistent quality of and unacceptable length of time it took from kitchen to table. Once received, 3-out-of-5 items needed to be warmed.

I ordered JUMBO fried wings. They were your standard to smaller party-size wings, but a good serving size. The bruschetta pizza was overcooked, burnt in many areas, EXTREMELY dry and tough to chew. Not impressed. In addition, the chicken wings and fish-n-chips were over fried and dry as well. It's really a shame because the parmesan garlic sauce for the wings was quite flavorful and complimented the wings so well.

You will definitely be impressed with the baby back ribs. Two orders were placed and both were hot when served, flavorful, moist, tender, juicy and fell off the bone. An absolute favorite out of all the dishes served. With the exception of being on the cooler side, my husband enjoyed his chicken parmesan with linguine.

Unfortunately, due to no cutlery provided, overcooked food, lack of server presence, inconsistent quality of food and an extremely long wait from entrance to placing our order to actually receiving food... 3☆'s was given. Over 1hr on a Mon eve with no waiting list is unacceptable.

I think the Gateway has potential to be a really good restaurant... especially if the quality of food from the cooks to the servers can be improved. I think they are trying though.

One last suggestion to the hostess would be that you greet your customers upon arrival and departure. Being glued to your cellphone is not...

Went here a few days ago, waited 20 minutes then had to ASK for someone to come take our drink order, the waitress finally comes over and throws the hostess under the bus claiming she “had no idea we were her table”. We were pretty hungry by that point so we told the waitress we were ready to order she said “ok I’ll be right back with your drinks then I’ll take your order” and was gone for another good half hour, came back and took our orders at long last then offered us bread, but fifteen mins later told us another waitress took the bread that was supposed to be for us, and that they had no more. Then when we asked her for silverware because we never got any she literally threw it all in a pile in the middle of the table (gross!!!), kept disappearing and forgetting our drink refills, finally we asked the hostess to send us a manager because by that point we had been there for two hours and still didn’t have our food, and she just send our waitress back over who gave us a half a$$ed apology. Obviously we are understanding of being short staffed and what have you but this was literally the worst service I had ever experienced in my life, when the food came, two of our 6 meals were under cooked, so we requested a manager AGAIN and whoever came out and introduced herself as the manager seemed like she also couldn’t care less that we were having terrible experiences. When we got the bill, they had only deducted one round of drinks and one meal, in my opinion this experience warranted at least a 25-50 percent discount. By the time we left we had been there for THREE AND A HALF HOURS, and we definitely will never be going back. Very very...

First off very nice people now I will get into my issue with this restaurant..number 1 we had got seated and waitress seemed nice took our drink order then took our food order ok so we sat waiting for an hour for our food the people behind us sat down 20 mins after us they recieved thier drinks and 20 mins later recieved thier food as we wait for ours still by the time they finished and left we just recieved our food ( THREE HOURS LATER ) LOL ACUTELY ABOUT A LITTLE OVER AN HOUR ...4 out of the 5 plates where adequate but my daughter order steak med rare it came out like a hockey puck so she had to talk to another waitress ours was no where in sight so we waited 10 more minutes then our waitress came over apologized for the steak and said it's being made again (THREE HOURS LATER ) MORE LIKE 30 TO 40 MINUTES SHE ASKED MY DAUGHTER IF SHE WANTED THE FOOD TO GO LOL 🤣🤣😂😂WE ALL HAD EATEN AND MY DAUGHTER WAS LIKE I GUESS WE GET THE BILL SHE NEVER TOOK IT OFF THE BILL JUST SAID SORRY BUT THE 25.00 DOLLAR STEAK SAT IN A BOX SO I SUGGESTED TO HER SHE SHOULD TAKE IT OFF THE BILL SHE ARGUED WITH ME AND THEN TOOK IT OFF THIS IS NOT WHAT A GOOD ESTABLISHMENT DOES ..SO I WILL NOT RETURN DUE TO THE SIMPLE FACT WHEN YOU WAIT ALMOST 2 HOURS FOR A MEAL AND THEY STILL CHARGE YOU FOR IT AND ARGUES WITH THE CUSTOMER THATS TELLING ME THEY LOST TRACK OF WHATS IMPORTANT 5 PEOPLE AT A TIME SURE DOES ADD UP AT THE END...