Papa Johns Pizza — Restaurant in Washington Township

Deserves zero stars! I called the store at 10pm on a Tuesday evening to place an order. I was on hold for around 5 minutes. I figured the store was either busy or closed, so I check the website and find that the store is open until 11pm. I decide to drive to the store while on hold to place my order. I arrive 15 minutes later, still on hold for a total of 20 minutes! I arrive at the store to find it empty but open. An employee offers to take my order, he isn’t able to log onto the system, so he asks another guy for his access code. This gentleman then tells me that the store is closed for carry out and only open for delivery. Wait? What? I informed him that I had been on hold for 20 minutes trying to place an order. He repeats again, that carry out is closed. I say, let me place a delivery order. He says he can’t do that. Let’s just be honest man, you didn’t want to serve me. So unfortunate and disappointing that this type of behavior exists in Columbus, Ohio. Well I don’t need to beg someone to take my business. There are far more welcoming pizza places in the area,...

Place a delivery order at 5:58p, was given an estimate of 7:20-7:30p. At first I was taken aback because of how long the timing was. But decided I was okay waiting.

7:30 came and went. No update. No pizza. No communication.

Around 8p I started calling the store. And stayed on hold for almost 15 minutes with no answer. I then get a text from the delivery driver. That dropped the food off to the wrong building after “calling me,” they didn’t. Not only was it at the wrong building but they decided to deliver it and leave it in the dirt behind a bunch of AC units.

The food was freezing cold when we got back to the apartment. A WASTE of time. Will never be order from this Papa John’s again.

I sent in a complaint form to corporate and will hopefully be speaking to the manager soon. This is no way to...

First of all, we love Papa Johns pizza. We just moved to Dublin so we ordered a pizza from this new to us location. We ordered a large cheese pizza with extra sauce and sadly when we received it, it barely had any sauce or cheese. I usually don’t complain about things, but wasn’t too happy with the quality of that pizza. I called the store to let them know of the problem and spoke with the store manager, Josh and he was so kind and courteous and very apologetic. He offered to personally hand-make a new pizza for us. It was delivered SO quickly and was literally pizza perfection, like seriously the best pizza we’ve ever had!!!! Very impressed with how he handled the situation and will absolutely continue to order from that location knowing it is managed by a true...