Beecher's Handmade Cheese - Paine Field — Restaurant in Washington

No line and staff ringing me up were friendly. I ordered a sandwich and they told me it’d be about 8 mins and to stand at the pick-up area and they’d call my name.

But then everyone disappeared into the back except one guy, who they left running the register and making coffee orders on the opposite side of the store. I watched him make 1 coffee and then casually wash dishes while my sandwich sat in the sandwich press getting cold with the timer going off. Twice he came over, hit “snooze” on the timer, didn’t bother to acknowledge me, and went back to coffee duty (to be clear, there was no line for coffee either).

Finally he came back over, 15 mins in, and asked if he could help me. I told him i was waiting on my sandwich. I asked if it would still be warm, he said yes.

Here’s a photo of what i got for $17 ($14 plus a $3 tip). The flavor on the non-burned parts is really good, but the burned flavor overwhelms everything.

If your business is going to cook food in front of customers, then the staff shouldn’t disappear in the middle of cooking it and let the customer watch it grow cold and get reheated...

UPDATE: After posting this review, the company reached out to me and made things right. I really believe they genuinely want to do better. I would definitely give them another chance based on this latest interaction.

ORIGINAL REVIEW: Stopped in for coffee before a flight. Ordered based on the menu hanging on the glass by the register. Noticed the price was different and told the cashier (later found to be the manager). At first she ignored me, then when I repeated my question about the price difference she said only the manager can take down the paper menu from the window and it's "above my pay grade." After paying anyway, while waiting for my coffee I mentioned the same to the barista, who informed me that the cashier is a manager. It is probably illegal to knowingly advertise different prices than you are charging customers. Really, really disappointing experience and I hope someone from the company sees this and addresses not only the price discrepancy, but the serious personnel problem,...

Ordered Egg and Cheese, found chunks of chicken mid way through my sandwich. No apology, no explanation, the so called supervisor actually laughs and then proceeds to ask me "okay did you at least like it cuz you're half way through it already". Absolutely appalling and disgusting behavior from M*rissa who is supposed to be a supervisor. What about people with nut and other real allergies? Her only response was "what do you want me to do? I'm already about to refund your order." Even unintentional mistakes have consequences, but these folks here absolutely have no regard for their customers. They lack the necessary knowledge and training to be in the food service industry, I cannot recommend this place to anybody even looking for a quick bite. STAY AWAY...