Where do I begin… this is one of the lowest rated steakhouses and fine dining establishments I have ever intentionally gone to. 4.3 stars out of hundreds of reviews, and now I know why. You drive up to this beautifully landscaped modern building with plenty of parking. Double doors into the reception area. Me, my wife and 6 other people waited at the reception desk for 10 minutes while the only person manning the desk (for two restaurants) not only continued to talk on the phone, but a few minutes after she hung up, she continued to write notes before helping ANY of the people who were waiting for her. When we were finally seated, we were greeted by a very nice female server with blue hair. And since today was “National Pride Day” she was sporting large rainbow heart earrings. I truly don’t care about anyone’s sexuality or support thereof, but is it important for someone at work to make this statement, while at work? We ordered an appetizer and it came to the table differently than described by the menu. The menu described it as fried potatoes. What we got was a baked potato smashed with a fork with cheeses, bacon, chives, sour cream and salsa. We ate it without complaining as it looked and smelled great and we were starved. My wife and I ordered ice tea with sweetener, and we had to ask for it 3 times before it found its way to the table. I ordered a mixed salad with kale green goddess dressed salad. I ordered the sirloin steak “medium rare”. The salad came with 90% kale, a few chunks of iceberg lettuce and a cup of cold green peas. The steak was served to me cold rare in the middle of a thin steak. Shocking. This is not what I ordered and I took a photo for you to see below. I sent the steak back to be cooked to medium rare. My wife ordered the chicken Marsala and after she took a bite, the sauce was so sweet that she left all the sauce she was able to remove from her plate. These three items with two ice teas came today $71.50. We told the server how disappointed we were with the food and the service, and she said she would discount my meal. When she returned, the bill showed a $7 discount. This place has management issues, personnel issues, and the food (new menu) is severely misrepresented on the menu, to what shows up on the table. The cook (won’t call them a chef), the receptionist and the manager need to be replaced before I would EVER consider dining here again or recommending this restaurant to anyone I cared about. Avoid this place like the...
Read moreWe have visited the Double Eagle restaurant for a few special occasions. Last night we decided to go there to celebrate my birthday. At first we were a little surprised that the side plates were all mismatched, which seemed odd for a nice restaurant. Then we received what had to have been day old bread. It was crumbling and powdery. I ordered the Top Sirloin Mushroom Ravioli, which is one of my favorite dishes, my husband ordered the Rockfish, and my daughter ordered the Chicken Parmesan. I will start by saying the Chicken Parmesan was pretty good. The Rockfish was smothered in veggies including mushrooms that tasted like they had been soaked for days in wine. Luckily, he ordered it with Risotto, which was very good. My meal, however, left quite a bit to be desired. First of all, when it arrived it didn't look very good with a giant chunk of blue cheese sitting in the corner of the plate, instead of being sprinkled over the dish. Then I took a bite of the meat. I haven't had that bad a cut of meat from a nice restaurant ever. Following that, I took a bite of what I thought was ravioli, but ended up being a mushy ball of flour from the sauce not being mixed properly. I sent the dish back. Then I received a second dish, when everyone in my party was finishing up their meal. This steak was even worse. One entire piece of it was nothing but gristle. It was awful. But, since everyone was done, we just packed up and went home. I am incredibly disappointed in the quality of this meal. It will be quite a while before I am willing to go back and give them...
Read moreI have always had fabulous service and great food here. I recently developed an allergy and didn’t think to tell the waitress. The food came out with the allergen in it. When I asked the waitress about it, she said I should have told her. I apologized and said yes it’s my fault. My husband said he would pay for a new entree. The waitress at least 4 times stated I should have told her. I apologized the first two times, the third time I apologized and said the meal did not look like it would have the allergen when looking at the menu. The 4th time she said I should have told her, I said it was a new allergy and I didn’t think to tell her. At no time did I ask for a free replacement or insinuate it was her fault. I felt humiliated. The replacement meal came out uncooked with what seemed like 10 times as much spice as what I have experienced previous times I have been there.It burned going down. I didn’t eat it. I would absolutely eat at this restaurant again but I would never have that waitress serve...
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