My family, particularly my Mother and Father use to go to this place and had been since 1985. Very devoted customers and were treated well. Since moving here permanently myself, I was looking forward to patronizing this restaurant myself since I love Mexican food. During the pandemic, I called for take out and could tell I was speaking with the daughter. She took my order and while I was heading down to pick up my order, I lost my vision and my sight was blurry….I was going to get a severe migraine in about 20 minutes and I’m on the side of the hwy, unable to drive. Called my son to help and come get me. I called them quickly to tell them what has happened and the daughter told me “you can’t cancel the order now, it’s too late. If you don’t come get it, you will never be able to order here again and were documenting your number.!” I was so shocked, I just broke down in tears….never thought anyone could be so cruel in a time of need. As you can imagine, I consider them closed and could never order there again. The daughter is very rude and she’s a bully. But Patron rocks, so I still can enjoy great food and...
Read moreThis was my first time here. To start things off the website says they opened at 11:30am. We arrived at 11:35pm and she was just walking from the parking lot to open up. When we went in to eat, she made us feel unwanted. She never once smiled. I've never been to a Mexican restaurant where the food had absolutely no flavor, including the rice and beans. We asked for a pop to drink, and she brought out two cans of soda. For the price of the soda, I was not expecting a can of soda. We also waited over 45 minutes for us to get our food, and we we're the only ones in the entire restaurant. The restaurant decor is very outdated and things we're very dusty. There wasn't much lighting, and there was clutter everywhere you looked. She only came back to our table to give us our check to tell us to pay at the front counter. We wanted to split the check, and she grabbed my friends card and put the total bill on his card before we could even finish telling her what we wanted to do. Then, to top everything off, as soon as we both got home from eating there, we both got sick and had to go to the bathroom multiple times. I would not...
Read moreDecided to try this place out today. WILL NEVER BE BACK! My boyfriend had a bite of his food in his mouth and thought he bit into a chicken bone. He spit it out to find a safety pin!
When called our server over to show what he had bitten down on she took our plates away. We sat and watched for a few minutes as the staff talked about our plate and the pin. They were pointing and messing with their aprons hanging on the wall. So it came from an apron I guess? Our sever walked to a table behind us to clean it and as she did she said, "you guys are good. It's ok."
I am shocked by the attitude towards this occurrence. A simple, "You guys are good," just doesn't cover it!
I waited at the table a few more minutes reeling from what had happened and the lack of concern over it. A few more minutes later the server walked by again and told us we were good to go, they didn't know how it happened and they were sorry. No manager ever came to say a word to us and it almost seemed like they just wanted us to leave without addressing it.
So we left, uneasy over the food we had ingested and shocked by the lack of concern over...
Read more