Dunkin' — Restaurant in Waterbury

I literally order the SAME drink every time I go there to the drive thru. Well today they made it wrong. So I had to turn back around to go inside to get it fixed and was ignored for a good 5 mins before the manager came from the back to address my concern. There were no customers in there just me with my coffee in hand. When I explained to the manager my issue she just took the coffee tossed it in the trash remade it with the biggest pile of whip cream and a bunch of caramel drizzle so that when she put the lid on it ran over. I didnt even say anything. I just took it and left as already felt uncomfortable. I don't think I'll be returning to this particular DD because there's literally only 2 workers there who are pleasant. The rest of them always seem to have an attitude and I will NOT walk on eggshells being afraid to speak up when I'M THE ONE who was inconvenienced. I get we have bad days and mistakes happen but to have such a passive aggressive attitude with a customer simply asking to correct a drink is insane. I don't even write reviews but the way they made me feel almost made me give the whole order back and ask...

So I've been to this DD plenty of times and each time I see some unethical obvious disrespect going only way one from Supervisors to Employees. I don't know who hires the higher up but they need to take some educational classes that would help them be more professional in a work place rather than being personally opinionated or having a personal problem with someone Get it together cause this establishment is trash and there's flies always around the donuts! 🤷 it's disgusting. Btw ya need to fix ya supervisor attitude not the guy some...

Thee best dunkin around. Bridge street just spent X amount of dollars to revamp their establishment into a hi tech facility. However, they forgot to train their staff. This Dunkin has that finesse that your looking forward to in your most important sip of the day. The management is where it starts and it tells that they are putting in their time to make sure the team is running like it should. Very happy with this place and would NEVER go to the BRIDGE STREET...