Waterford Coney Island — Restaurant in Waterford Township

I’m a regular there. I order the same order at least twice a week. Not exaggerating. Mine is the cheese omelette extra chz and extra egg crispy hash browns. My wife grill onion omelette and crispy hash browns. This has been like this For the last couple yrs. Never had any issue, and I always offer to pay for anything I add.

Like today. I was suppose to be at wrk I left early and went to pick up food for us, but My wife had a coupon online and put an order in online, where there isn’t any option for their grill onion omelette, so she wrote in the notes to add grill onion too her chz omelette, as well as crisp the hash browns. My wife ordered as I arrived so I was even able too catch the servers and NORA the owner, as they read my wife’s order, I even caught them before they put my wife’s order up too be made. So I clarified and told them she wanted the onion in the omelette and Nora made me pay about 2$ for a scoop of grill onions in my wife’s omelette, that didn’t come in the omelette. I was assured they understood what she wanted, I even paid cash for those onions when I ordered and paid for my food.

So when I get home and she opened her food, they had put literally a scoop of onion on her hash browns and that’s it. Nothing inside omelette. Keep in mind I paid cash for those onions before they made it, I spoke to the servers and the owner explaining how she wanted it since she had to write in the notes and that can be confused at times, I just wanted to make sure we were on same Page. Instead I caught attitude from the taller lady server and NOra knows us and our order how did this get messed up? No biggie I thght, since the only other time something like this happened they took care of me. Now keep in mind I went back on my bank statement and last month alone we spent just over $200 there. So we get their food a lot.

So I call and explain the situation to the server who I could hear talking about my issue in a very condescending manner, they can’t even get Nora to get on the phone. I was told that due to how it was written in the notes they won’t help me or do anything. That we have to contact doordash. Even though I paid for those onions cash. EVEN though I was ASSURED BY ALL THREE OF THEM THAT THEY GOT WHAT WE WANTED DUE TO THEM NOT HAVING CORRECT MENU online, it’s almost like she was short with me cuz I laid out what we wanted like four times. ALSO HOW IS EXTRA EGG or CHEESE ONLY $1 EACH BUT ONIONS WERE $2 and change???!

Now Our normal server wasn’t there, who usually handles our take outs, the server the tall lady was rude and acted like I was pushing to hard when I was making sure they made my wife’s food right. They were pushy for some odd reason. Well they didn’t understand, I should have recorded the whole thing. So Instead of Nora the owner I get the tall server with a poor ‘tude Telling me I was SOL. They won’t help me. AND IM A KNOWN REGULAR.

I WILL NEVER EVER EVER GO BACK AGAIN. IVE BEEN IN FULL SERVICE RESTAURANT MANAGEMENT myself FOR YEARS. I WAS A GM AT JOHNNY ROCKETS, Bar manager at max and Erma’s, server manager at red Robin, etc. I know food service and I know how to run a good restaurant.

That was a...

3rd time I have had issues with carry out! Last two times were cold food and appeared thrown in the boxes, 2nd time brick biscuits with our biscuits and gravy. This time I get all the way home to serve my family their orders to find my order not even given. I call there the lady answers and told me before I even got it out of my mouth. Well if that was the case why did I have to call they could have called my number they have on file before I get all the way home ...but no why do that! I get home to not only cold food they didn't even keep it warm or make fresh. I didn't even get to enjoy breakfast with my family had to microwave it for another 20seconds this place just makes me super mad!! They have no manners for a issue they caused no offer of money back for me having to be inconvenienced nothing. I am not the type to ask for anything other than what I paid for but this...

My friend and I decided to treat ourselves on New Year’s Day with carry out breakfast. We ordered from Waterford Coney Island. I ordered the breakfast skillet, with hash browns, onions, green peppers and sausage; two eggs cooked anyway on top. My friend got back with our food, I opened to find…no eggs on my skillet…not on it or in it!!! Basically, an eggless omelette. I called and was rudely given two choices: bring it back and they would put my eggs over easy on top (like ordered), or they would credit me for the missing eggs ($2). I paid $7.50 or a breakfast skillet and ended up with a dry omelette and I’m supposed to be satisfied with that??? I told her that was not right and she was very rude with a “take it or leave it” response! I told her that I would not return, ever, and she said, “ok.” Too many struggling restaurants to put up with such a...