Sweet Retreat — Restaurant in Waterville

Life-long customer, will never return after rude and disrespectful treatment. I decided to stop in for ice-cream while on a walk with my dog, a professionally trained support animal welcomed in various mental health facilities for the aid of those plagued with trauma and anxiety disorders. Before entering I made certain that there were no signs prohibiting dogs, there were none. I suspected no issues since I have never been to an ice-cream establishment that doesn't permit dogs so I decided to go in after a moment to allow a few young children to pet my dog. I am always very sure to respect the rules of any establishment and assumed if there was an issue with my well behaved dog, who stood beside my hip, being present that I would be told in a respectful manner; however, what I received was instead a young male worker shouting at me in a condescending tone "No dogs allowed so you with the dog, leave!" I then left without a word as to not escalate this boy's unwarranted aggression. I am willing to forgive a rule that is not welcoming to those walking their pets but the way in which I was scolded was shameful and I have never seen a greater lack of professionalism in all my life. I once had fond memories of this place as a child but after this recent display I could never support a place that treats their...

After a lovely, but hot time kayaking on the Maumee at Farnsworth Park, we decided that ice cream would be a great way to cool-off before the drive home. Happily we found Sweet Retreat near downtown Waterville. The menu board offered a large array of snacks, sundaes, shakes and other ice cream treats (I think both soft-serve and hard-dip are available.

The two young adults working the counter were personable, polite and efficient. They cheerfully and enthusiastically answered our questions about the various offerings. My friend got the Buckeye sundae which she said was very good. I ordered a chocolate peanutbutter shake. It wasn't on the menu, but the servers readily offered to fix one...and it was delish.

Alas, to maintain proper distancing guidelines, their air conditioned and sparkly clean lobby was closed for eat-in, but they have lots of tables with umbrellas for those who wish to dine on site.

We found a shady bench to park on while enjoying our treats. The service is swift as demonstrated by how quickly we observed other patrons and families going in and out (we decided they were regular customers who knew what they wanted).

So, if you're looking for a cool treat in Waterville, I recommend...

I'm not the best person to rate them, as I'm lactose intolerant, but they do have food I can eat, drinks (including really good slushes), and usually a couple of options for me in soft serve. The lobby is the typical roadside ice cream shop dining room, with plenty of natural light. It's in a nice neighborhood, in the quaint city of Waterville, Ohio, right on the Maumee River. Some friends of mine have had the regular ice cream and say it's really good, so I trust their opinions. I've had some of their sandiches and fries, and have no complaints. Definately worth going to if you are in the area, or travelling through on...