Taco Bell — Restaurant in Watervliet

So 18 college softball players and 4 Coaches traveled from Lansing to Benton Harbor to play two games against Lake Michigan College. A great school and very competitive softball team. We get on the road at 10:30am and have snacks on the way there. We play games at 2pm and 4pm. It’s cold and uncomfortable like early spring ball is. The players on both teams played through lots of adversity and gave it their all. At the end of the day we always stop to get dinner and this is where it’s becoming very stressful for us as coaches to feed a team. Go back 5 months ago in Kalamazoo. We played in a college softball tournament at Whistle Stop. On our way home we take the team to Wendy’s. I get out of the bus and the team followed at 4:30 pm. I walk in and the Manager sees it’s a bus and looses her mind. She walked past the 5 players and myself on top of the backs of benches along the wall and locks the door on the rest of the team and 2 other coaches. The manager was loud and upset at the opportunity to feed us. The unfortunate thing for her was that it only locked from the outside. We let the rest of the team in. This manager made sure our visit was going to be uncomfortable and not enjoyable. We let the district manager know the day after and was promised the situation would be rectified. We also A year earlier stopped at a Burger King and the manager met us at the door and just flat out told us he wouldn’t serve us and locked the door. Now fast forward to yesterday at Taco Bell at this address 714 S Main St, Watervliet, MI. We pulled up in the bus at 6:35 on a Sunday. The bus passes by the front. At that moment a Taco Bell employee in a purple shirt who was handing out a meal to a waiting car saw us. By the time we turned and parked the employee could be seen locking the side door. I really didn’t believe her was really doing this because visibility there were 5 other groups of customers enjoying their food and one at the counter ordering. I saw all of this when I approached the door and could see the same employee now locking the front door and saying out loud his intentions of not serving us. I pulled on the door and it was locked. Another employee a younger man approached the door from inside and said they were closed. This is becoming a thing and feeding athletes even though it’s not the healthiest it’s nessasary. Not a lot of options when we are on the road and never know what time we will be eating. We have in the past and will continue in the future call ahead for Subway and Jimmy John’s. But fast food if you call ahead the will flat out tell you they don’t want you there. Sit down restaurants will also make it very uncomfortable even when you call ahead and treat us unprofessionally. We have packed coolers and had sandwiches and vegetables but the kids will do it but when we play 6 games a week it gets old and it’s actually more expensive than eating out and on a Juco budget every penny counts. I must take my hat off to Culver’s where we did finally stop and eat. They were excited and took us on then fed us. Culver’s mad us...

Absolute unbelievable experience. Took 30 minutes to get food as I and other customers watched as customers in at least 6 vehicles placed and received orders. My order was missing an item, and one was not what I ordered. When I TRIED to them of the mistakes I was cursed at and told me they were hiring if I wanted to help. This worker was throwing stuff in anger in the work area top. As I tried to let them the details of the mistakes, I was told to leave the store or she would call the police. It took over 10 minutes of this before anyone even cared to inquire about what was wrong with my order. I would have accepted a refund for the missing and incorrect items and moved on, but there was no manager available to provide the refund. So I waited and another worker corrected the order.

As all this was happening, there were other customers telling 3-4 customers that's walked thru the door to go somewhere else because the employee was having a meltdown.

I can see that the problem Is a direct result of having 3 customer operated ordering kiosks. Without staff interaction with the ordering process, the restaurant staff loses control of how many orders can be submitted in a given time frame. The drive thru is a 4th avenue for orders to be submitted. It is feasible to have 4 orders to be submitted simultaneously. And I haven't even touched on the orders placed thru the app/online. During busy times, there will frequently be times when the staff gets gets overwhelmed preparing the food for orders.

This still is no reason to be disrespectful to customers.

It would be hard to imagine this situation getting even worse, but a complaint to corporate went unanswered, so this must type of experience must be...

Did not get my food right and this is the 2nd time in a row! I paid extra for nothing, will not be returning to this taco bell ever again. Did not get any guacamole for any of the things I ordered and paid over 40 bucks So I decided to give them another try. Before I ordered a older guy was trying to use the screen to order inside and he couldn't figure it out. The lady at the register had an attitude and in a rude tone said "do I have to come over and help?" He said can you just take my order ? She said no I can't do that you have to use the computer. He then said he couldn't use it and didn't understand and asked if she could help just find what he needs. She got mad cause she didn't want to leave her position and said he'll have to figure it out with an attitude and raised voice. Idk who the other lady was but she came from the back and said she would call the police and he said this was stupid and left. The people here are something else. They don't want to work. They keep messing up my food and they don't want to help or even be nice. I honestly didn't order anything afterwards 🙃I just walked out and so did the other guy that was in line to order. I was EVEN MORE disappointed than before. I swear this taco bell gets worse every few months. I just go to the south...