Dunkin' — Restaurant in Webster

This place has problems with its food and its employees.

Out of all the Dunkins in the area that do delivery they mess up the most orders the most often by far.

Some of the people that work at this spot are just ghetto and you can interpret that however you will but personally that vibe is not for me so I try to be in and out as fast as possible but they make it difficult.

Most of the time if you have a mobile order and you go to the mobile order area and your order is not ready nobody's actually working on your order or acknowledging your existence.

So you have to go to the register and say hey I have a mobile order and eventually when the employee finally comes over they will say over here this is where the mobile orders follow me, as if you're an idiot that has no fing clue.

It would be so awesome if we could live in a world where you just go to the spot and get your thing and move on with your life but now we got to play games this place loves to play games.

The best dunks around is in Oxford but if you need to order from Webster, choose the Dudley dunkin's instead not this one...

I do love going here and most of the staff are absolutely wonderful!! Unfortunately, they are under staffed everywhere which effects service and time. I believe the owners need to have some type of incentives to get more employees in there and also make sure your places don't run out of stock!! On more than one occasion, they run out of thing that are used daily. Weather this is on management or the owners, I have no clue, but it is something that can be prevented. Allow us customers to tip our Dunkin' workers damit!! Same owners own all of them in town and don't allow customers to tip at all! Not that everyone would but if I want to give someone something extra for making my day better then why the hell can't I!! Let's get it together owners!! Step it up, keep your staff stocked and happy and you'll have more employees that don't mind going to work and will do it right!! Tha k you to any new staff for doing your best!! Thank you to all the other staff that have been there forever for making my day and...

I hate to give them such a poor review because the people here are super nice. But it's beyond me how a place so well staffed can be so slow. It took me 10 minutes to get a coffee with one person ahead of me in line with at least 6 people working. They also must get their donuts from a different bakery from any Dunkin I've ever been to because while they look like any donut ever they are artificial knockoff garbage. Strangest thing.

Edit / Update: I had to knock them down to 1 star. Because their service is so predictably glacial I've started using the app for the sole reason of giving them enough time to make my order. 50% of the time it's not done. Today they forgot the food and took another 5-10m to make it. I simply don't have the time to schedule another 10m to my commute in the morning. Dunkin's in Boston are in and out with 2-3 people working under much busier conditions. You have 6 + people working, what...