Pinecroft Dairy and Restaurant — Restaurant in West Boylston

For the second time going to this place, it’s chaotic & the waitresses/hostesses don’t seem to have a grasp on things. The flow is horrible & so isn’t the area at the door you’re forced to clump near to be waited on. I stood at the door behind a group that told a worker they wanted to dine in. People already being helped should be told to move aside until called. Then a woman came in behind me, initially stood off to the side at the other door next to me, didn’t say anything to me but went up to the counter & looked at a notebook. The waitress/hostess comes over to her & they proceed to have a conversation & she was seated. Another group came in behind me, never said anything to me & walked up to the counter. The same waitress/hostess proceeds to wait on them. I interrupted & told her that she’s now waited on TWO people ahead of me. She replies, “I didn’t know”. How do you not know that the only person of color in your restaurant was standing in front of you waiting to be acknowledged?! Late last summer/early Fall, a friend & I went for the first time on a Saturday. The place was even more chaotic & we had to keep asking for basic things: menu, water, other drinks, utensils, extra napkins, to go container & the bill. Each item took them forever. After this attempt to give this place another...

I came in yesterday with my significant other to order 2 burgers and 2 sundaes for takeout. When i was ordering my burger and listing the toppings i would like, the cashier suddenly interrupted me to ask how I would like my burger cooked then moved onto the next order and stated our food should be ready in 20 minutes (no receipt).

30 minutes later, our burgers came out and the cashier stated she would get our ice creams for us. She went behind the ice cream counter for 30 seconds, then suddenly went to bus a table and continued to take 2 other parties’ orders, seemingly forgetting our sundaes. There were two other workers behind the ice cream counter but they were making orders for the window (understandable).

I had to ask her again 10 minutes later to check up on when our ice cream would be done and she then began to make them. When we arrived home after spending nearly an hour at Pinecroft, our burgers had zero toppings on them and were overcooked… This place did not live up to the hype we feel like the food and experience due to our scatterbrained cashier were not worth the $50 we paid as we did not receive our food prepared...

Me and Stephen took the kids to Pinecroft Dairy for Dinner last night. JOCELYN was the PERFECT waitress. Seating areas are small so she said, I have a booth in the corner or we could put two tables together. We thought maybe the booth, but it did not hold all six of us. Before we even saw the seats she said feel free to change your minds. We ended up opting the tables. While we were getting seated she said I know you just sat down, but I'm happy to get you drinks. She never let us wait for anything, asked several times if we needed anything else. This place was packed. Everything came in a timely manner. The FOOD: Best Scallops I've had in a long time. Everyone was so pleased with their food, and everything was cooked PERFECTLY. Prices were great - 6 people for under $100. Thank you PINECROFT!!!! I've been going their for Ice Cream for years. We never went to eat there. What a hidden GEM!!!!! We...