Dunkin' — Restaurant in West Brookfield

This Dunkin definitely could use some improvements! They take your order at the drive thru speaker, repeat it back to you, only to have you repeat it yet again at the window. They also mess up orders often. I ordered a plain bagel toasted with cream cheese on the side for my daughter. They gave me a plain bagel, not toasted or even sliced, without any cream cheese in the bag. If you request extra sugar in your coffee, you'll get none or very little. Same with cream. They never melt the sugar in iced coffee either, even per request. Most every single donut is sold out by early afternoon daily, same with other popular items, such as bagels or muffins. They also never have specialty donuts, even when they're advertised on their menu. I think maybe once in all the years I've stopped here, they only had a specialty donut once. Another time years ago, they had a turkey sandwich on the menu that featured a chipotle sauce. I was very specific in requesting this to be made without any sauce for my son. Sure enough, he unwraps the sandwich and it's absolutely smothered in sauce. My opinion of this Dunkin location is based on both past experiences from several years ago, as well as very recent ones, such as over the past few weeks/months. Not the worst Dunkin I've ever visited, but surely not the best either!!! They can improve greatly simply by working on their accuracy of customer's orders. I will however give them credit for usually being polite to customer's. Rudeness isn't something I've encountered here to the best of my memory. Something else I've noticed here too that's a bit strange is that all of the employees appear to be very young. I've never seen an individual working here who appeared to be over the age of about 20/25. Just thought it seemed odd, because many other Dunkin locations have employees of all ages. Update: It's gotten even worse here. Don't waste your time. They make you repeat everything at drive thru & still mess up your order, no matter how small or simple. Go elsewhere, unless you want to be disappointed & agitated. Please hire new help! I don't know how you have 4 stars. I'd give 0 if possible....

Not my first go-to Dunkin's unless I have nowhere else to go. The drinks are okay but the food for breakfast is very low quality. I find this place to be lackluster when it comes to enjoying the food. A lot of it tastes very dry or as if it's been sitting out. The drinks as I said were okay but I feel like they are inconsistent because every single time I order a coffee or a refresher I feel like the way that it's made in the process of making it is different between each employee. I don't know if some employees stir the drinks some don't, maybe the way they're making the drinks are completely different. I just wish I had a consistent tasting drink. And with the refreshers sometimes or if not most of the time they taste very watered down here. Same thing with the Rockstar energy punch. The parking is a little congested and if the drive-thru line is busy you have to be really careful backing out if you're even able to because everything is so close together. Lastly the employee atmosphere seems very standoffish, the only time I ever feel like I'm being greeted kindly is when they have a new employee working here. Sometimes they don't even say anything to me when I come to the window. Overall a very simple Dunkin donuts slightly disappointing in some lights but it's a quick and easy place to get a quick drink or a quick bite but don't expect anything...

Wish I could give no stars. This is the most careless Dunkin I don't know why I continue to go to but mainly for convenience because it's right across the street. Every time I've received a bagel with cream cheese it literally had almost none so I started ordering extra even then they couldn't get that right. Try to send my boyfriend to get us drinks and a simple sandwich order and they screw up both. Lie to my boyfriend saying they put caramel swirl in my drink when it's not even marked as such I take a sip it has no cs. Surprise. He gets it fixed comes back then I notice my sandwich had a regular egg instead of the veggie eggwhite I had ordered. Not even worth going back. By far worst Dunkin I've experienced. It's not that hard I've worked for the company for four years no excuse for the amount of carelessness this...