Subway — Restaurant in West Brookfield

It almost seems unfair to rate this Subway, because I don't frequent it often. But the 1 star is for my most recent experience. Today around 1:30pm (1/07/21) I stopped in for a late lunch for myself & my family. My order was fairly simple, 3 sandwiches in all, 1 was a foot long meatball, the other 2 were 6 inch, 1 meatball & 1 ham. I walked in to find the place empty of customers. Never a good sign. There were two employees behind the counter, a male & female. The female whose name I wish I got, was very rude & obviously unhappy with her job, or maybe even life in general, for all I know. But she had a really miserable demeanor & nasty attitude! The male seemed alright. Not overly friendly or anything, but not rude or cold, like his female co-worker. Anyhow, I explained to them both that I had an order of 3 grinders. I tried beginning with 1 sandwich at a time, for a simpler way to order, but then they both began talking all at once over one another, confusing each other & myself as well. I asked if we could do one at a time, to be sure they were made correctly. The male employee then asked about what was on one of the 6 inch & whether I wanted cheese on the (6 in) meatball, to which his unpleasant co-worker announced very loudly to him "It's not that hard!!!" Totally humiliating the guy I'm sure & it was completely uncalled for to speak to him in that tone, & say something so insulting. She clearly seemed to find that way of speaking acceptable. As her snotty attitude toward him & me continued, it was certainly a less than charming experience! So anyhow, I had no customers behind me waiting, but I still feel that the female "rushed" the food making process. I explained that I only wanted a regular amount of both spinach & onions on my grinder, but to my disappointment, it had maybe 2 onions & so much spinach Popeye would be jealous! Not to mention she failed to ask whether I wanted any of the sandwiches toasted. I'm used to staff asking that whenever I've gone to any other Subway location. So because she rushed me, I forgot to add that I had wanted mine toasted & her not asking didn't help obviously. Maybe she was close to the end of her shift or break time. Either way, it did seem very rushed & again, no customers waiting behind me, until I was literally paying, so very unnecessary! I grabbed 2 small bags of chips as well. She then gave me my receipt & as I was walking out to my car reading it, noticed that she had overcharged me by adding 3 bags of chips, instead of 2. I walked back inside to complain & point out her mistake. I know it's not much money owed, but besides the point. Her mistake. My money. She was talking to another customer @ this point. So the male asked what I needed & I explained my money back for the extra bag of chips she charged me for, that I didn't buy. This nightmare of a woman literally took $1+ out of her cash register & literally slammed it on the counter right in front of her co-worker & customers. Unbelievable!!! I really wish I got her name, because she really isn't fit to work with the public serving customers with a personality like that. Very awful behavior to both co-workers & customers & totally offensive as well. Again, if management or any higher ups happen to read this, please at least speak to this young woman about her poor attitude. I will not return to that Subway. I spent roughly $27 for food that wasn't all that great & an attitude that really upset & aggravated me. And believe me, I'm a patient person, so that says a lot. The male employee sharing the shift, I have no complaints about. And I'm sorry he has to put up with such a rude co-worker. Thanks for allowing me to share. If you want satisfactory customer service & better quality, better prepared grinders, please drive the extra mile to another...

Called and ordered ft. Long grinder and a LG. Drink. I get there and pay, then she tells me the fountain machine isn't working but go ahead and grab a drink from fridge and a cup. Ok... so I do and I fill my LG cup with the soda and it's only half maybe 3/4 full... I paid for the LG. I show her and tell... and she tells me if i want another bottle of soda I have to pay 245 or something like that. I told her well I just paid you for a LG. Soda and im only gettinf a med. She says, well I guess but if you want another bottle you have to pay for it. I told her again, I just paid you for a LG and im only getting a medium with this, mind you I hardly put any ice in the cup. I said if anyone is paying anyone more it shld be you giving me money back, seening your only giving me this. She just stared at me. Waiting for me to give her more money for the LG soda I already paid for and I wasn't getting! I just said forget it, whatever and left with my LG cup that was only halfway full. Because she insisted I had to give her more money to fill it more. Petty,...maybe. but definitely made me mad. Subway is expensive as is. I worked a double, it's late and my son was hungry so I stopped to get him dinner and a...

3/22/2023 @ 3:30pm walked in. One other customer stood behind me in line. Subway sandwich artist hunkered down behind rack, no acknowledgement that we were there. Never lifted her head. No sounds except muzak in shop. I coughed. No response. I called, "Knock, knock!" She said something like Be right with you and went back to whatever she was focused on on the table in front of her. I waited. I thought, well, girl, you just blew your tip. I waited more and thought, I will take my business elsewhere since no one cares for my business here. Walked to the door. The person behind me stayed as far as I know. Sandwich Artist never even grunted. I called, Thanks for your service! as I left. Won't be bothering to...