Scooter's Coffee — Restaurant in West Des Moines

I’m am so upset, I went and ordered ahead on the app as always. I’ve gone to one in Des Moines, Ankeny, and love Altoona! Everyone always greats me as soon as I get to the window, my puppers love it! They get excited and the staff always offer puppy cups without me asking and let me give it to them while I happily wait a couple minutes to get my order. Well not only was I never greeted at this location, I can here them chit chat away while I wait around 5 minutes with the window close and no one but me in line. The finally open the window once another customer ordered and said here is your order. No sorry or anything. I asked what took them so long and I was ignored, no answer. I also had to ask for the puppy cups and the girl at the window looked bothered I asked. I had to go park to give my fur babies the puppy cups due to the fact the other customer was already behind me waiting. Horrible! Just gave 1 star because my order was correct but I didn’t even like it for some reason. This was the 22nd Wednesday at...

Drive thru menu coffee section is way too small. 4/5 of the menu is taken up by irrelevant stuff that isn’t coffee. also why have a flavored option and then not list your flavors?

I drove through just wanting a simple iced flavored coffee but I guess this is impossible and the only option is to order some disgusting frozen thing for 700 calories?

I told the lady I needed a second to look at the menu (to try and find any option for a small simple ice coffee… whicu doesn’t exist here on the menu) .. she said sure, and then I never heard from her again despite a line forming behind me…

I had to go in reverse and go out the other side as it is not possible to just get a simple iced...

Served completely rock frozen solid from THE FREEZER brown donuts & told there was nothing they could do. As if we are taking the donuts as if that is normal store policy. Than proceeds to ask if we want a refund. My kids could have broken a tooth however I could have never miss served them as the donuts were ICE COLD. I have spent more money than I would ever like to admit here & I will never come back to your location for the poorest service I've...