United China Restaurant — Restaurant in West Haven

Once upon a time, this Chinese restaurant held a special place in my heart. I was a loyal customer, visiting at least once a week to indulge in their delectable dishes. However, my unwavering loyalty was shattered when an incident of gross dishonesty unfolded before my eyes, forever tarnishing my perception of this once-favorite establishment. During a recent visit, my excitement quickly turned to dismay when I discovered a repulsive hair lurking within my food. It was an appalling sight that instantly ruined my appetite and shattered my trust in this restaurant's commitment to cleanliness and customer satisfaction. I promptly approached the lady who served me, hoping for a swift resolution to this unsettling discovery. To my utter disbelief, the staff member, in a blatant display of deception, tried to convince me that the hair was not what it clearly appeared to be. With a practiced sleight of hand, she deftly removed the hair and shamelessly insisted that it was, in fact, "broccoli sauce." This absurd claim was an insult to my intelligence and a disgraceful attempt to avoid taking responsibility for their glaring mistake. As someone who once held this restaurant in high regard, I was deeply disappointed by this disheartening display of dishonesty. This incident shattered the trust I had placed in the establishment, leaving me unable to overlook such a breach of integrity. It is disheartening to witness a once-beloved restaurant resort to such desperate measures to evade accountability for their mistakes. Regrettably, this episode has forced me to reevaluate my patronage and ultimately come to the painful decision that I can never return to this restaurant. The betrayal of trust and the lack of accountability displayed by the staff has irreparably damaged the bond I once shared with this establishment. No longer can I consider it a reliable and safe place to enjoy a satisfying meal. To prospective diners, I caution against placing your trust in a restaurant that would stoop to such dishonesty. While my previous experiences may have been positive, this incident has revealed a darker side to this establishment's operations. It is clear that their commitment to customer satisfaction and maintaining hygiene standards has been compromised. In conclusion, I sadly bid farewell to what was once my favorite Chinese restaurant. The hair in my food incident and the subsequent denial from the staff have shattered my faith in their integrity and left me with a bitter taste in my mouth. I implore you to seek out other establishments that prioritize honesty, transparency, and the well-being of...

I lived a mile away from this place for 20 years. This was our go-to Chinese take-out restaurant. I was down south for eight years and now, I’m in Branford. We have not gotten any decent Chinese food in Branford, so I decided to pick up a quart of pork-fried rice last night as a little test. I was delighted to see that the same family owned the restaurant. They were still so pleasant and the quality had not diminished in the slightest. Anyway, the rice was fantastic and still the best I’ve ever had. Check them out. I can’t wait to order other...

First, the restaurant is clean and the staff is ALWAYS friendly. This is also the only place I could find for golden pork fried rice. It is also the best pork fried rice in this area-other chinese places use white rice or brown rice as their pork fried rice and it is always extra greasy. The rice here is always cooked to perfection. The general tso chicken and the orange chicken is delicious. I have been ordering here for over 10 years now and it's about time I leave a review for them. This is a locally owned restaurant and I will continue...