McDonald's — Restaurant in West Virginia

Very rude employees Mannington McDonald's. I called in my order as it was a very large order being placed during prime time hours (which I have done many, many times at the Shinnston location when I lived closer to that location with no issues) this time during my first attempt to call in the order at the Mannington location, the gentleman who answered the phone gave me a price followed by "You can place your order at the drive thru when you get here." He then hung up the phone. My mouth dropped!!! I immediately called a second time. This time a female answered. She informed me that they do not accept call in orders due to the possibility of waste. She then hung up without giving me an opportunity to respond. Third call, a different gentleman answers, I made him aware that I had been employed by McDonald's for many years (intending to also let him know that I was very aware that call in orders are a regular occurrence and appreciated when large orders) however, he interrupted me mid sentence with, "Good for you!" Then hanging up! I did my very best to be understanding considering it was prime time. Living less than a mile from the location I headed there only to find them with not a single customer in the drive thru or dining room. I placed my order waited at window for it to be ready. Once I received it I asked the female employee working the second window who the Manager On Duty was, "Jacob" was her response after looking towards the back of the store. I also asked her if there were any other managers currently working. Her reply was, "No" My issue with that is that at least one male and one female employee answered the phone being extremely rude and hanging up on a customer who was simply trying to make the JOB THEY ARE PAID BY THE HOUR TO DO a little easier on them all. I can not say with certainty whether the other gentleman who did the same was the manager on duty, Jacob, or a second male employee answering the phone. What I can say with certainty is that it is against policy for ANYONE who isn't a manager/supervisor to answer the telephone! Beyond irritated at this point I called the Shinnston store to ask for the Office Phone Number. Crystal not only gave me the number without hesitation, she also advised me to wait to call until the following morning after seven. As it was already after 5pm that evening the office would be closed. Crystal didn't realize that I was a previous employee of that location and I didn't make her aware. Simply because I already knew that she would and was treating me as she would ANY OTHER CUSTOMER who called in the same situation. PISS POOR CUSTOMER SERVICE MANNINGTON EMPLOYEES!!!! AWESOME AS ALWAYS CRYSTAL!!! 😘 (I got sidetracked and distracted as I often do and never did place that call to the office. But I still wanted to make potential future customers aware of the difference in customer service at the two locations (well, depending on the employees scheduled at the...

Atmosphere – 3/5 This location is your typical McDonald’s—nothing really stands out. It wasn’t overly dirty, but the dining area definitely needed some attention. There were visible crumbs on the floor, and parts of it were sticky, likely from spilled drinks or poor mopping. It wouldn’t hurt for the staff to tidy up a bit more during slower times.

Service – 3/5 The service was average. The gentleman who took my order seemed to struggle with a pretty simple request—I ordered a bacon, egg, and cheese McMuffin with a folded egg instead of the standard round one. He had to get assistance to process it. I also tried to use the McDonald’s app to redeem points for a free iced caramel coffee, but he couldn’t get the code to work despite it showing up properly on my phone. After a few minutes of trying, he ended up giving me the coffee for free, which I appreciated. However, during my visit, I noticed several employees standing around and joking instead of using the downtime to clean. At one point, two of them even ran outside to vape. It just didn’t give off a very professional vibe.

Food – 3/5 The food was just okay. The sandwich was fine, nothing to rave about. The iced caramel coffee was a letdown—it lacked flavor and didn’t have enough caramel. I’ve had better McDonald’s coffee at other locations.

Overall Like I said, this is a solid 3-star McDonald’s. I’ve been to better, and I’ve been to worse. If you’re in the Mannington area—which is pretty rural—you don’t have many fast food choices, so it’ll do in a pinch. Just don’t expect anything...

Employees arguing right in front of everybody. The manager seemed to think screening from the back and aggressively "correcting" them was the soultion to the problem. While waiting a guy walks in and says that he was told to park but never got his food only to find out that he was only waiting on a snack wrap and that they had made none of his food at all. After my food sat on the tray and got cold I told them I would take what's there now and for them to bring the rest when it's ready. My daughter's six piece was a cold four piece, her apple juice was a chocolate milk and my sweet tea never made it even after the rest of my food was brought to me. After getting the rest of my food a woman walks in and asks to speak to the manager and not the one who was just back there speaking very inappropriate to the drive through employee. Her complaint was that she could hear every foul and disrespectful word through the drive thru speaker. Every single customer in the lobby had a look of disgust on their face. This store also frequently gets my drive thru orders wrong. I contacted the regional manager about all of this. I will not be returning...