The Black Dog Coffee Company — Restaurant in West Virginia

I came into Black Dog coffee on Sunday July 2 2023. I was greeted nicely as usual, I am a consistent customer and have never had any problem until Sunday. I was greeted by a redhead who was very nice. A very tall but rather stinky man took my order. I caught a whiff of his indescribably terrible odor and was immediately appalled. My appetite had died. But I was too far in so I continued my order. I was waiting for a while, but the interior was very welcoming and the time passed. I was waiting for my drink and asked another worker where my drink was. She was asian and I asked for her name I believe it was Heather. When I asked where my order was and stated I had been waiting fifteen minutes she rolled her eyes and mumbled something about customers. I ignored her comment and waited for her answer. She finally returned with my drink after another five minutes and slammed it on the counter. I have never had this kind of interaction at Black Dog and am severely disappointed. The only good workers were the young redhead who apologized sincerely for my wait and a long haired blonde girl who didn’t say much. I enjoy Black Dog coffee very much and will continue buying products but this experience was very upsetting. 3...

The beans sold for retail at this location taste ashen, like they were roasted improperly. You're still better off buying the beans though because Black Dog's beans require more rest than most roasteries' beans because they're very high in CO2, which is a little ironic given the place's obsession with freshly roasted beans. Usually for brewed coffee coffee beans require 3-5 days rest and espresso 10-14. I haven't had good experience making black dog coffee in my brewer with anything less than 16 days rest, and even then it's not much to write home about.

The tasting notes aren't written on the bags and have to be found either on little placards or online, which can be frustrating if you're trying to pick something out, and the place charges $19 per bag. I'm not opposed to paying extra for good coffee (and do, frequently), but this isn't good and it doesn't earn that price. If you absolutely must buy from a local roaster, Weird Brothers and Cafe Amouri are just on the other side of the state border, reasonable for a weekend trip. If you're on the go and just want a cup of coffee immediately without having to make it yourself, Joan and Joe on the southern end of Charles Town makes a...

The turnover rate is the worst I've ever seen which not only is an indication of poor management but it also takes away any hopes of getting consistency on repeated visits. It is also obvious that there is no positive communication at all between management. In regards to Miss Nerdy's review, it wasn't totally true as she left out the part of the co-owner sitting around the shop after hours passing around joints with her favorite customers and mixing moonshine drinks. The mice problem will always exist because of the location and out of sight cleaning is not a priority. The mold will continue to be an issue because once again, out of sight cleanliness is not a concern and focus is shifted to more important things like me riding an e-bike to the regional jail and back. If I get the childish and very dishonest response from management that Miss Nerdy received, I will not hesitate to post proof to multiple social media platforms because honesty and transparency with customers is what really...