Cockpit Charlie's — Restaurant in Westport

I ordered from this place today on Door Dash but unfortunately had to wait over an hour for my food due to the delivery driver not showing up. I let Charlie's know about my issue and explained that it was Door Dash's fault and not theirs, and Charlie's responded with kindness and sympathy, doing everything they could to help me out.

I got Garlic Parm wings with Fries and Mozzarella Sticks, everything was excellent. The Garlic Parm wings tasted amazing when I dipped them in the Boom Boom sauce they gave me. I also ordered the Fried Oreos with Butterscotch sauce, and not only were they the best fried oreos I've ever had but they also gave me extra oreos as compensation for Door Dash's screw up.

A good place ran by even better people, I wish I could...

Ordered through Doordash yesterday afternoon. At first I thought it was great that I was able to order my burger as "medium." That was until I received a heavily charred burger that tasted burnt. You know why people don't like burnt food, because burnt taste burnt. I can understand not getting a temperature perfect but, come on, the burger was clearly burnt. I'm not talking grill marks here. How anyone let this burger out of the kitchen is beyond me. There was also very little blue cheese crumble. The other food ordered was cooked fine but the boneless wings were tiny chicken strips with over powering sauce. The fried oreo cookies were OK but rather dry with...

The burger was cooked perfect(I like medium rare) and the fries were delicious. All the ingredients tasted fresh. Not sure on all the negative reviews, I literally had the opposite experience. Keep up the good work! Only complaint would be on including Ketchup and Mustard in the to go orders. Not sure if that was my driver on doordash so I'm not putting that in the...