Dunkin' — Restaurant in Wheeling Township

I ordered 3 dozens initially and the cashier lady said they only have half-dozen boxes. So I changed my order to 5 half dozens. My bill came out to $49 and change. I thought it was a little pricey for Dunkin donuts but left because I had to go somewhere else. My husband pointed out the price was way too much and we went back 10 minutes later to check with her. She then said she didn’t do anything wrong because she charged me for 3 dozens and that was my original order. She said I paid $7 more for 5 half-dozens and “personally I think $7 is nothing. I didn’t do anything wrong.” Can you believe what she said? She kept insisting she didn’t do anything wrong but finally shut up when I took out my phone and asked her if she wanted to viral on Instagram. The owners refunded me $7 plus tax, but I was not happy at all about having to argue with her in the first place. No one should be overcharged even a penny by mistake. She should have apologized. They should train the employees properly. What a way to...

I normally dont post reviews, but after a coffee i was looking forward to turned out awful its a must. This location seems to not care about what their customers order. You would think with how costly their coffee is they would do better. Each time I go through their drive thru, the order always turns out wrong esp for the cofee. I'm not sure if it's because the speaker is somewhat not working or they just don't care. My sandwiches come out wrong, my coffee comes out wrong. Like pat attention and give your customers what they ordered. I've had to stop on numerous occasions to walk back and have them remake the order to what I initially ordered. The sandwich in the pic was supposed to be a sweet black pepper sandwich. It was just a...

this is a revised review from 5 down to 1. Initial mishap has continued repeatedly on at least 3 different occasions. I was reassured I would be issued a credit. I was not. I called the manager Raj 3 times and left a message and was promised he would respond. He never did. He never issued a credit. I last spoke to Raja who again repeated that he promised me Raja would respond. Again he did not. They can't get the order right and they are not willing to fix it. OLD REVIEW: Somehow the app messed up my to-go menu this morning. I was in a rush as always but the woman at the drive thru window was very understanding and made sure to apologize and speedily put threw the order and made it an overall pleasant experience. Great...