Subway — Restaurant in Wheeling Township

I visited here yesterday, the staff was not friendly. I thought she would smile back if I smiled, but I didn't see a smile until I left. Also, the condition of the food was terrible. The lettuce was not fresh, and the peppers had been left at room temperature for too long, so their color had changed. I asked for some spinach, but she gave me some that were almost rotten. When I asked them to remove the ones that had changed color, she insisted, "They are fresh!" However, she removed them when I asked again. To make matters worse, I noticed a few small flies around. I considered canceling my order, but since she was almost done making it, I decided to just avoid the food the flies had landed on. I visited here often, and last week there was a different person who was friendly, but the staff I met this time was very disappointing. I've enjoyed the food here so far, but I'm considering finding another...

I don't know why I would expect something special there, but the meatball sandwich I ordered there on special was just horrible. Why would anybody buy sandwiches at Subway is beyond me since you can easily prepare much better ones at home, at a fraction of the cost. I guess its the laziness of an average American and the convenience as well as persistent marketing and abundance of this chain. They offer a customer satisfaction survey that gives you a free drink or cookie after you complete it. No, thank you so much for the offer. Yet I decided to take the survey to complain about this terrible sandwich with the usual sticky bun (always the case with their bread even toasted) and at this location: tasteless meat and a marinara sauce that does't even taste like tomatoes. I got a reply from the owner that he will take action as far as the quality of the food but didn't even offer to replace...

I usually enjoy Subway for a quick bite, but my recent experience was really disappointing due to poor customer service. The staff seemed disinterested and rushed, even though the store wasn’t busy. I was barely greeted, and when I asked a simple question about the bread options, I got a short, annoyed response.

They also got my order wrong, and when I politely pointed it out, the employee seemed irritated instead of helpful. There was no apology or attempt to fix the issue properly. It felt like I was an inconvenience rather than a customer.

I understand everyone has off days, but basic courtesy and attention go a long way. Sadly, I’ll be thinking twice before returning to...