Hardee's — Restaurant in White Sulphur Springs

I recently visited Hardee's for breakfast and ordered the Frisco Breakfast Sandwich, hash browns, and a diet Dr. Pepper, though I originally wanted a Coke Zero. Here’s my breakdown of the experience:

Food: The Frisco Breakfast Sandwich was very good, earning a solid 4 stars. It was flavorful and satisfying. The hash browns were also enjoyable, crispy on the outside and soft on the inside.

Service: Unfortunately, the service left much to be desired, deserving only 2 stars. I specifically asked if they had Coke Zero, and was told they did. However, the self-serve machine dispensed a drink that was low on syrup, resulting in mostly carbonated water with no flavor. When I informed a nearby staff member about the issue, her response was dismissive: "Yeah, I know, I should put a sign on it." She didn’t offer to rectify the situation or suggest an alternative. It would have been helpful if she had offered me a different drink or perhaps gotten a Coke Zero from the drive-thru.

Atmosphere: The atmosphere also rated poorly at 2 stars. The restroom was in dire need of attention. Both paper towel dispensers were empty, and a nearly finished roll was sitting on top, indicating a lack of upkeep. If you can carry a paper towel roll into the restroom, you can put it in the dispenser. That is lazy. The cleanliness of the restroom was questionable, and the layout of the urinals, positioned in a corner on separate walls close to each other, was uncomfortable and awkward. I opted to wait for a stall instead.

For travelers on I-64, a clean restroom is essential. The state of the restroom made me wonder about the cleanliness of the food prep area.

Summary: Hardee's has potential but needs to address some serious issues. Clean and stock your restrooms regularly, ensure your soda fountains are filled, and if there’s an issue, inform your customers promptly. You...

Food is decent, but service was horrible. I watched other customers wait way too long and be ignored. When our food finally was brought out to us, I asked for mustard. She never came back so I went to the counter and the same girl gave me honey mustard, so I rejected it politely and asked for regular mustard for my ham sandwich. She turned to get it and the manager made her turn back around and wait on customers at the,register. There were 6 ppl so I just left and accepted that I wasn't going to be helped. The nachos were very cold and part soggy, part chewy. Sad management as the inside only had one other table with 2 people in there when we ordered. We could have ordered a pizza and had a few drinks and ate half a pizza in the 25 minutes they took to get our food out for 4...

Pulled in to an empty parking lot, figured this could be to my advantage, or the opposite. The cleanliness and cute touches were notable but then was hit with zero TP in bathroom. Then service I had to initiate. No big deal, I'm not picky. Nor was I in a hurry. But it was downright impressive to watch the two staff members do their tasks in the least time sensitive way. Cold fries. Chicken sandwich was fresh. Unfortunate that the chain's option for chicken is not at all to my taste, apparently. Missing the old style that was so good. Waited in vain for them to supply my drink cup with my combo and hopefully ask for ketchup to doctor the fries. Thankfully there was a coffee cup in reaching distance I had to settle for. Otherwise I may still be there waiting, and that...