Fat Jacks Sports Bar & Grill — Restaurant in Whitewater

So, I hope I don't get anyone in trouble with this but I gotta say I was surprised at my visit. Never ever have I been approached by the actual cook for a restaurant. To keep things short and simple, I requested a "specialty" burger, WITH ONE EXTRA INGREDIENT...... beer cheese. Honestly I'm a chef myself and the simple factor that not only did our waitress come back twice to question me adding..... Beer cheese...... But I had the actual cook come out. It seemed to be such a simple of a request and it embarrassed not only me, but my entire party.... After I explained to the cook what I wanted he looked me dead in the face, and said "that's weird, I'll put your BBQ on the side".... Never have I ever been confronted by a cook to question what I... As a paying customer.... Desires. Bottom line, I took two bites of my burger and took it home to make it the way I asked for..... Also the Mrs. Was completely unsatisfied with her chicken sandwich, which technically she ordered with a flavor she didn't like, so that's on her. Please, improve your customer service. Because there were several things that I'm not including in this. Talk to your staff, tell them to act professional, and also.... Tell them... If a customer askers for their burger thier paying for a specific way..... You make it....

Bottom line, embarrassing and an establishment that i will...

First time visiting this restaurant. Menus stuck to the table, asked about beers, was told they were out of all ipas. Specifically asked about one of the taps, was told by, Cynthia C., our server, it was a dark beer and there were no bottle ipas. Therefore, I ordered a premium spirit drink that cost more. After serving the drink, she told me the beer I asked about was an iPa. So basically was charged for something I didn't even want. (Was never offered it as a replacement or given any apology.) Next, we ordered burgers and fries. Upon food being dropped to table, we were told there is no ketchup. (Mind you, there's places within sight that someone could have gone and bought a bottle of ketchup from.) We were offered bbq as a replacement. When given the check, there was a $3 charge for bbq! I asked about this and was told we ordered it, instead of it being offered to us as a free ketchup replacement.

I never leave Google reviews. However, I am hoping management will see this review to better train their employees, like Cynthia C, to not be incompetent and unprepared when working at a nearly empty restaurant. And so they are better prepared. How does a bar and grill run out of ketchup? It's laughable. Overall food was ok. Not great. Cleanliness and service were not up to basic dive bar standards. Will not...

Stopped here with my family after a youth baseball tournament. Upon arriving, we waited 10 minutes before a server brought us menus. It wasn’t very busy, but there were a couple of other tables. After dropping off the menus, the server walked away and waited another 5 minutes standing behind the bar on her phone before getting our drink orders. After we put in our food order and got our food, our server didn’t check in with us until we were almost finished. My wife wanted to get a side of mayo for her chicken sandwich but never got the opportunity to ask. During this time, the server was standing behind the bar on her phone, talking to the other server and what I assume was her friends sitting in the barstools. It felt like we were ignored and not welcome to be there during that time. The food was alright. The fries were a little cold, but the main entrees were good. Don’t think I will bring my family here again, nor would I recommend this place to any of my friends. Unless you enjoy being ignored,...