Cold Stone Creamery — Restaurant in Williston

A for inconsistency. My 4 YO loves pistachio. Older gal came up with every excuse in the book not to pull it from the back freezer including make me feel like a bad dad for allowing her to eat, yes I know, frozen ice cream?! It was going to be too cold I was told. Huh? My wife goes in on a separate time and says her usual order and the same lady says, no you don’t. She literally tells my wife that’s not what she wants in her ice cream. Huh? Tonight two guys in front of me. Same lady. He asks for a waffle cone she says they are going to be too soft because they just made them. Ok, fair enough. He says that’s fine. He wants it. She argues with him about it. Hey lady, are you paying for the limp cone or is he? You made your point now give him the cone. So now it’s my turn to be battered by my ice cream selection and the French vanilla is rock hard I’m told. Somebody didn’t get it out of the freezer on time, or whatever the routine is. So my gotta have its turned into can’t get its. The owners should get a slap from corporate for inconsistency. We like it a lot but with Brandon dipping into the family budget, I won’t gamble on the ice cream here anymore. I will say the two gals with nose rings know how to make ice cream the way it’s...

I’m not sure if you have quality control issues or if there is a lack of training. But the quality consistency just gets worse instead of better. I ordered through door dash tonight and I was sent the wrong size/container. Not only does this suck because it was supposed to be a pint container for us share out during the week. They sent it in a container that would cause freezer frost on the ice cream. Instead of using a bigger container if one was available that was meant for storage if you ran out of the other one. Not only was that poor judgement but also the containers were all not wiped off so ice cream was all over the place in the bag, on the containers and dripping. Just show your people to care for their customers and not...

Today, my grandmother passed away. I wanted something sweet. So I ordered through the Coldstone app. And this is the 3rd time they've messed up my order. So when I called I told the young lady what happened. Her response to me was "what you want me to do?" Like seriously, I paid for a service with only 3 simple items. I had to leave the comfort of my home for a refund. To top it off, the parking lot was empty. So, how did you miss a sweet cream ice cream with double the yellow cake. HOOOWWWW!!!!!!!!! And I had to pay for delivery. Come on, y'all have...