This isn't my favorite coffee in the world, but it does the trick. Atmosphere inside the stores is great, too. But the lines are long, staff do not communicate, and waits can be upwards of half an hour. Asked for Banana Nut muffins and 2 coffees on an online order, yet received blueberry muffins and waited over 30 minutes for two mochas to come out before I walked out. Apparently despite the cashier knowing we were there, no one had communicated to give us our drinks that were also not sitting out for us to take with other online orders. When I called to complain I just got excuses instead of solutions. Should really work with their staff on timeliness, communication, and a customer-first mentality. Definitely...
Read moreI went back and forth on writing this but people should know. Please keep track of your charges. When I got my receipt I scratched the tip part out and gave a dollar tip in cash. Thankfully my card notifies me of all charges including adjusted ones. My 2nd notification was 2 dollars more. Found out someone took it upon themselves to add more tip. This is completely illegal! I did talk to someone who claimed the girls are new. She will refund my 2 bucks (hasn't) and have a talk with them. Any person new or not should know this is theft!! Should be immediate termination. She honestly didn't seem to care much. I would be mortified if I found out my people were taking money from customers who keep my...
Read moreI had placed an online order and I came there tonight after they closed and the lady with short blonde hair that greeted me at the door was so nice about it. I thought they closed at 8, but she did not act irritated at me, which made me feel better because I showed up after they had closed. Honestly, that girl deserves a raise. I do go here all the time and all the girls are very nice in general. There’s only a few coffee places in town that I get good customer service at, and this is...
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