Winthrop House of Pizza - Main St ME — Restaurant in Winthrop

Beware! While on a trip we decided to order pizza on the last night. We were browsing and saw this place and the website said they prefer to receive orders through the slice app. We were reluctant but downloaded it anyway and placed our order. We ordered at 540 and the delivery time said 715 and that seemed a bit too late for the small children so I called at 630 almost an hour after I ordered and they said we can make it now it will be 20 minutes, which would have been about the same time as delivery(we were staying in a house 2 streets over from them) so I called them immediately back and told them I'll just wajt for the delivery the kid said okay that's no problem. 720 comes around, 2 crying children later I call and see what's going on and the kid said for some reason it's here on the oven. I decided to leave and pick it up. When I got there a woman said she had no idea what happened and why it was on the oven. Zero communication. No one had any idea what was going on. We ordered early because we have small children who eat early. Nothing was offered to us, no dessert no free appetizer nothing taken off our bill. The pizza was good not very hot ofcourse but it was tasty. Don't use the app, dont wait for delivery, go in person, order, and take it out. I've never been so happy to have chosen cash tip atleast I wasn't also out 15 more dollars I was going to leave as a tip!...

I dont typically write negative reviews, but this story is too funny not to share. Not mad about it, just wouldn't recommend it to anyone.

Bought a chicken parm sub. Girl at the counter was younger and made a few mistakes (forgetting to ring in a soda I got), but these thing happen and are forgivable.

She told me it would be 10 minutes, so I sat in my car and came back in about 10 mins. When I go inside she has no recollection of me ordering the sub. Seemed genuinely confused. Also happens, and is forgivable.

I smelled what I thought was smoke. And I asked her if maybe she should check the oven. And there is my sub. Black and smoking. She appologized and said it would be another 10 minutes. This is ALSO FORGIVEABLE. I've worked in restaurants plenty. Mistakes happen.

What is NOT FORGIVABLE is what happened next. A gentleman came out of the back, whom I'm assuming was either the owner or manager, and proceeded to pull the ingredients out of the burnt sub, throw it on a fresh sub, and put it back in the oven. With no gloves...

Chicken was dry as paper towels.

I wouldn't...

"It was a dark and stormy night, power was out all over town and we were looking to get a quality pizza." I couldn't resist, it really was a stormy night and the power was out at our typical Friday night pizza place. We had to try Winthrop house of pizza not just because they had power, but because they were recommended to us. Overall the pizza was good, but it was different enough from what we normally get. The wings were outstanding. And last but not least, and what will make me return and recommend them, was the service. The woman behind the counter was so friendly and accommodating with our order I can't say enough good things. Our order was a bit unique and she was able to do everything we asked for and still keep a smile on her face. Even though there was a nasty storm, she still kept a welcoming and positive attitude. We will absolutely go back and I highly...