Panzini's Pizza House Woodbine — Restaurant in Woodbine

I’ve been a loyal customer of Panzini’s Pizza House for years, but after my most recent visit, I’m questioning whether I’ll return. What used to be a reliable spot for a decent, affordable meal has become a huge letdown.

Food: 2/5 Almost everything we ordered went wrong. I got eggplant parm with a side of pasta and meatballs, but the meatballs were missing—even though I paid for them. I had to drive back to pick them up, along with the mac and cheese they forgot.

The kids’ mac and cheese was a joke—a tiny portion of Kraft mac and cheese, not even enough for a toddler. For the price, it was a complete rip-off.

The five "plain" cheesesteaks were exactly that—no cheese at all, which wasn’t the mistake I made. The garlic bread and twists were dry and rock-hard, clearly sitting under a heat lamp for hours.

Service: 2/5 The service didn’t help matters. The staff was polite, but there was no urgency in fixing the issues. When I pointed out the mistakes, they apologized, but I had to drive back for the missing items with no offer of compensation. It felt like we were an afterthought.

Overall Experience: 1.5/5 I’m not sure what’s happened to Panzini’s Pizza House, but they’ve clearly lost their way. The food was off, the service was lackluster, and the whole experience was disappointing. If they want to stay competitive, they need to focus on quality and customer service. Until then, I’ll be...

My family orders from here just about every weekend on our way down the shore. We placed an order tonight($60+ with tip) I go to pick it up and was told here is your order. I did not check the order because I actually believed the person when they said here is your order. I got in my car and continued to drive to our house only to receive a phone call letting me know that I was not giving my full order. How does this happen????????? They offered to deliver my food to me and after I told him no 3X's they would not listen to me and were talking over me, I hung up the phone out of frustration. I was then called back again to be told we can deliver it to you to which I respond that I've told you no 3X's. I was then offered a credit that would be linked to my phone number for the next time that I would call. I told them no and they were insistent telling me that we will put it in the computer and we will see it the next time you call to which I told him I will not be calling anytime soon so I want the credit back to my card. I do realize I am 100% at fault here for not checking and believing that I was given my full order. Like I said earlier I have no idea how this happens I don't...

Guess I need to start checking my pizza before I leave, something I never thought I'd have to do. Ordered our pizza from here for the first time in over a year, only bc our favorite pizza place took on new owners & it hasn't been the same. After this place became what it is now I think we order twice before our new favorite opened. Super excited to finally get to order mushrooms on half of it, haven't had mushrooms on my pizza in about 2 or so years. When I ordered I ordered half mushrooms- half extra cheese, when I got home I opened the box to find a whole extra cheese pizza NOT ONE MUSHROOM! When I ordered I ordered online so I have two things to prove I ordered half mushrooms. It can't be that hard to read what it says on an 8 x 11 or so piece of paper, can it? I don't mind getting my food a little on the warm side since it's not really bad reheated, in fact I love reheated pizza but I don't just have mushrooms hanging around my house that I can throw on there to make up for it. I should of ordered from somewhere else after I read the first bad...