Bob Evans — Restaurant in Wooster

Have always loved going here with my family but had a very weird encounter Sunday with the host-Carol. Very disappointing that some people can ruin an entire experience with their rudeness. I was there with my husband, 6 year old, 3 year old and 10 month old. We rarely go out but because it’s a lot to take 3 small children. The kids got their crayons and menus and each got 2 crayons. Our oldest really wanted a green crayon that his sister wouldn’t share and a blue one. I told him to go up and ask while I was watching him. He was nervous but went. Carol completely ignored him so he went to grab one out of the tin and she proceeds to take the entire bucket and hold it while she counted out menus for a party of ten. At this point u went over and asked if he could have the 2 crayons. My daughter followed along. She gives me a dirty look. Does not respond and picks the bucket of crayons up with her and takes them all the way to the table she is sitting and tells my little girl to get out of the way in the process. She then comes to our table rudely and gives him 1 crayon and tells him he already has quite the pile of crayons ( he had 3)… I said he just wanted all of the colors. Thank you Carol for ruining our breakfast. It would have taken you 2 seconds to hand him 2 crayons…. I’ve worked in a restaurant for 8 years. Some throughout nursing school. If you’re going to be mean to the small children who come to eat their maybe you should get another job. Most ridiculous experience at a restaurant. As I’m trying to teach my kids how to behave in a restaurant, they do a pretty damn good job and are learning. This person I hope never had children or I feel bad for them. Take 2 seconds to hand a kid a crayon and get off your power trip Carol. Do the crayon funds come out of your wage?! No reason for this. I loved this place and we’ve gone here forever. Go out of our way to drive to this one instead of the one on the north end but this last trip has left a sour taste in my mouth and we will not be going back. I hope she doesn’t treat other ppl or kids this way or else you’re loosing a lot of business. Especially a timid child asking for a crayon. Teaches them early that some people are just not...

When I ordered through the app it double ordered, so kindly enough they called me and me and asked if I meant to put in the same order twice and I said no I didn’t. They said no worries they would delete the second order and I would be refunded within 7 days. So when I picked up the order I asked if they was able to delete and refund the order and she said yes I got it taken care of that was on 12/10. I called on 12/17 spoke with a manager cause I had not yet received my refund and she said she would look into it and call me back. Never was called. Called again today and asked manager again and she said that she would send it to another manager to look into it and get back with me and it’s now been 10 days. So I never complain but this is the second time I’ve had this issue and seem like I’m just being put off with hopes I will just forget about it! On top of that the last few times I’ve ordered their potato soup half the potato’s was done the other half not done at all. Use to love there loaded potato soups but can’t say I’ll be buying there again. Never have these issues at other...

The greeter was the best part of our visit he was a very pleasant person to speak with an told us to be safe on our ride an have fun. Server busy but very inattentive to the customers needs. Food was horrible, country fried steak was ok but next to no gravy on it, mashed potatoes tasted like grass, the green beans were old like being left in a warmer to long, an the Mac an cheese was ice cold an tasted like butter noodles not Mac an cheese. I ate half my meal the wife ate even less! Gave us a $5 discount because Mac an cheese was cold, but honestly the whole meal was horrible, should of had a full refund imo! Also when we walked in there were three tables dirty with dishes an leftover food on plates, after almost an hour there an we went to leave those tables were still absolutely filthy! All in all go elsewhere, the place looked dirty an worn out the vents had so much build up I thought something from them was gonna fall into my food an make it taste even worse. You want a pleasant atmosphere polite servers an decent food do not come...