The Coffee Castle — Restaurant in Yakima

Burritos are spectacular. Coffee was awful. I politely asked the barista if she could remake my drink (white chocolate Americano with an extra shot) as it was EXTREMELY watered down. It tasted like water with a splash of coffee. Instead of asking what was wrong she gave attitude and proceeded by trying to lecture me on how to properly make coffee. As a barista with many years of experience and a coffee master myself, she has no idea how to correctly make the Drink to begin with. After she remade the drink she proceeded to tell me that maybe next time I should tell her exactly how I want my drink made. I agree, that’s a fair point, however that shouldn’t have to happen if she would know how to make it to begin with, I also have never had a bad drink made unless it’s made by her. Hopefully management sees this and can not only teach the barista the correct way to make drinks but also how important it is to have superb customer...

Ordered a drink with a ton of ice and a splash of milk(americano style) and when they handed it to me there was about an inch from the top and no splash of milk. I asked if they could add the splash and I got lectured by the barista about how I should have ordered a mocha not an americano. That is incorrect because I only wanted a splash of milk not the cup that comes in a mocha. She rudely told me she charged me for an americano. I told her I would pay for the table spoon of milk so she charged me another dollar and reran my card for a dollar. I have gone here many times and they are rude most of them. ZERO customer service skills. Coffee also tastes bad just happens to be on my way to work. Won’t go back. If you don’t like your job you should find something else to persue. Surprised they are still...

This used to be my favorite place. Had good coffee nice staff. For the past few months, at least 4, the coffee is horrible! Tastes so burnt and like cigarettes. I've tried multiple times now to see if maybe it was a one time thing and sadly that is not the case. The newer staff twice have taken my cash and given no change unless prompted. Tips are a choice. I usually do tip but when the person is just keeping everyone's change, in my case it was about $3.50, then I feel people are being taken advantage of. I hope the beans from Lincoln Ave espresso the stand uses aren't over roasted and the staff doesn't continue keeping people's change. I'll update the...