Nubb’s Lobster Shack — Restaurant in York

We went to Nubb’s for the igloo/Snowglobe experience. We rented the Snowglobe for 2 hours and ordered food, the total cost of the experience was over $400. Though food items on the menu were marked as gluten free, and assured by kitchen staff they were gluten free, that was not the case.

Though items in the menu at Nubb’s are marked gluten free, and the kitchen assured us they were gluten free, they are not. There is a very high likelihood there was cross contamination in the preparing of the food members of my party ate, or there was gluten in the food marked gluten free, thus resulting in someone with celiac disease (severe gluten allergy) to be “glutened” and become very ill after eating at Nubb’s.

The member of my party with celiac disease informed our server that he has celiac disease/a gluten allergy as soon as menus were provided and asked for assurance twice that the items marked as gluten free were in fact gluten free. Both times our waitress went in to the kitchen to confirm this. He selected clam chowder and fish and chips, both marked as gluten free on the menu. He also asked for assurance that the GF items were not fried in the same fryer as items that contain gluten (ie chicken tenders, etc. that have a gluten breading). Our server checked with kitchen staff twice to ensure this; we were told there would be no cross contamination.

However, after eating the “gluten free” food items at Nubb’s the member of my party with celiac disease got very ill. When they inadvertently consume gluten, they vomit for 24+ hours. We had a late, hearty lunch so we did not eat anything else after eating at Nubb’s.

I contacted The Cliff House about this incident and have not received a response from restaurant staff. This happened on March 23, 2024, I am leaving this public review on April 7, 2024 due to no outreach/response from The Cliff House.

Allergen awareness is really important for all food allergies. Folks may not go into anaphylaxis from consuming gluten, but they can have other significant allergic reactions.

We enjoyed our igloo experience, but it was very disappointing the member of my party was “glutened” given the total cost of the event, igloo rental and lunch, was over $400 and that he was diligent in advocating for himself to ensure the items he selected were gluten free. I was hopeful we would rent an igloo in the nicer weather, but he will likely not come because of this cross contamination incident.

If you or a member of your party have an allergy, especially a gluten allergy, I would NOT recommend going to Nubb’s Restaurant at the Cliff House. They are NOT...

Worst lobster roll! The lobster meat was chopped up into small pieces like a salad, tossed with a milky-white liquid dressing, and the lobster meat was so icy cold that there were tiny ice crystals in my mouth with each bite!!! Because the lobster had been at least partially frozen the flavor was bland and the roll fell apart soggy with white liquid. It was so disappointing, such poor execution for a $36 roll. It was supposed to be a Maine style (light mayo dressing, cold) lobster roll 😟. Try Roberts in Kittery and Portland Lobster for good lobster rolls Also, the place is self serve: you order at one window, get handed a buzzer when the food is ready to go pick up. Our table was dirty with smeared fat residue. Overall, a disappointing Cliff House...

Our lobster roll was inedible. While Service was cheerful, it does not make up for the fact that the food is really bad here and ridiculously overpriced for what it is because they have a captive customer base. we had the Poké bowl and the lobster roll and they were both horrible. Now I understand if you are not a foodie and you don’t care and you just want to experience what you think a lobster roll should be you may not know the difference and go. Oh, that was good but anyone that has a modicum of taste will outright realize the kitchen is an inconsistent mess. The main restaurant in the hotel,...